"Outstanding customer service."

Just bought the DC711 analyser from another supplier. Had a minor issue with it not turning off. Emailed the technical on a Friday evening expecting a answer on the Monday. Not only did they email back after 20:00 on the same Friday eveing but they have also taken the time provide advice and help with providing a copy of the calibration certificate and happy to say the unit appears to be behaving. I really can't express how impressed I am with the customer and technical service. Amazing service from Peter and his team. Can't recommend them enough, it's nice to know when your on site you have the technical backup.

"Customer support is incredible."

TPI has friendly and amazing customer support to go along with quality products.

"Works well and all from my phone "

I can do everything from the TPI app on my iPhone, from using the analyser to booking it in for its annual service

"Superb service ."

Superb service .
Rapid turnaround just what you need in todays society .

"Great analyser and great service"

I've been using my tpi analyser for about a year now and I've been really happy with it.

I recently found a little bug in their app and contacted Phil who passed it over and got it sorted in a matter of a couple of weeks.

Great communication and decent products at competitive prices.

"Easy to deal with, quality equipment "

I have many bits of TPI equipment including dc710, manometer, gas sniffer, smart manometer, smart temp gauge and an electrical tester.

The service has been fantastic from ordering, yearly calibration and repairs. Unfortunately with this equipment sometimes things go wrong I’ve phoned tech 2/3 times (twice user error) and finally this week an issue, Luckily Ken on the tech phone answered quickly ran through some checks and we decided it needed to come in, quick and simple to book on the portal!
Posted Monday morning and had it back repaired and working by lunchtime on Wednesday thats impressive.

My dc710 has had its first and stress free service, again easy to arrange, quick turn around and priced exactly like i was told it would be.

I also made a mistake when ordering the electrical tester and forgot to order the very inexpensive probe adapter (my fault) but like others mentioned it was £10 delivery, quick call to customer service to ask if there was a cheaper (envelope) option to be told don’t worry we’ll send them out to you F.O.C. Even after me offering to pay for both postage and the adapters they refused and the adapters were there next day.

"Great service ad usual"

Great service ad usual.
Sent my DC710 for annual calibration on Friday afternoon, they would have received it on Monday. It was back in my hands Wednesday morning. Absolutely superb.

"Just sent my Dc710 analyser off for…"

Just sent my Dc710 analyser off for calibration, a simple transaction! Done via the Tpi view app. And received it back within 4 days!! 4 days! Very reasonably priced and outstanding customer service whenever I’ve enquired about a product. I’ll be a customer for life.

"I've been using the DC710 analyser and…"

I've been using the DC710 analyser and SP620 manometer for a couple of months now and am incredibly impressed. For the price point both units perform exceptionally well, the app is brilliant and helps save so much time on jobs whilst also looking professional with the ability to send reports direct to customers, the GPS location on the reports is a great feature for both tightness tests and FGAs. TPI have been extremely helpful with any questions I've had whilst navigating the app and equipment. Great product and service all round!

"Not very helpful customer support…"

Not very helpful customer support unfortunately when we expressed the disappointment of a unit we had that keep malfunctioning which have been causing is a whole load of inconvenience using the unit. The TPI team have made their return / service repair process not to straight forward for one. And there is a ridiculous charge Which will deters any busy trade people that relay on reliable functioning tools We will be going back to the brand that serves with loyalty.