"Had a booking for a quote for replacing…"

Had a booking for a quote for replacing 4.2m x 6.8m decking at 2pm today 22/06/2021. THEY NEVER EVEN BOTHERED TO TURN UP!

"Poor customer service and quality"

Poor customer service and quality. Avoid!

"After sales non exsistent"

Bought the decking several years ago which I am made up with except for edging strips which become faded and brittle after about 12 months.
Recently contacted company to PURCHASE replacements only to be told they can’t help me and after several communications were a nice lady kept repeating I will see higher management to see what we can do have been left high and dry with decking that now looks cheap and nasty. You make up your own mind

"Over the moon!"

We had decking fit in March 2021 and are over the moon with it. We were nervous as it’s a big expense, but it was money definitely well spent. We absolutely love it! Chris the sales guy came out to quote initially and was fab, not pushy and really professional. We decided to go for it after a few days deliberating and a fitting date was booked. The fitters turned up bang on time each day and were really good guys, they were so professional and their attention to detail was spot on, we can’t fault anything! The glass was fit a couple of weeks after and It’s just perfect. We literally haven’t got anything bad to say other than thank you so much we would 100% recommend you and have been doing. Thanks guys. Lisa Cheshire UK

"Poor Customer Service"

Had decking fit in July, told them the next day (when we’d fully checked it) that it was marked But they inferred we had done this (we had not). Eventually got a date for repairs and took day off work only for them not to show, said they’d find out what was happening and call back....... nothing for a few weeks, now finally it has been repaired (2 months later). No apology, no customer service that we have witnessed and a day of my annual leave lost for nothing! Will not use them again!

"Apologies, wrong company"

Apologies the review was for the wrong company and I was unable to delete it. I have never used Fitrite wardrobes.

"Not interested in customers once they have paid"

THIS REVIEW IS DEFINITELY FOR FITRITE WARDROBES. DEALING WITH THEM WAS A STRESSFUL AND UPSETTING TIME, AND NOW THEY ARE TRYING TO GET MY REVIEW REMOVED!

If all goes well, you might find this company OK - I think it depends which fitter you get. Half our work was great, the other half a disaster. Then you are faced with being called a liar about faults caused by their poor workmanship, and the MD will not return calls. I had 3 recommendations for this company before ordering, but it turns out that things have gone downhill badly in the last few years.