"Nose dived from the top to the bottom of the..."

My previous review gave this company 5 stars, but I am disgusted by their dishonesty, hence writing another review and giving them 1 star.
I purchased two separate items on 27/12/24. For the first one, I opted for the standard delivery, and for the second one, I paid extra for ( Royal Mail Express, as they called it). I received two emails at around one pm the same day (Friday) saying they had dispatched the items, but not so according to the Royal Mail, its tracking states that First4Magnets told them that they had dispatched the items at 2 pm on Saturday! Whether I get the items I purchased or not remains to be seen, but, in my opinion, dishonesty is as good as con.

Replying to First4Manets’ comments:
Although I appreciate their sympathetic response, the fact remains that today on 2nd January 2025, the Royal Mail tracking is still reporting “we are expecting it”! It is no good to say we have no control over it since Royal Mail is your chosen default courier, and you didn’t say -at the time of purchase-if you order “we have no control over it” which sounds as pathetic as it is.

"good prices and packaging"

good prices for the magnets I ordered, came well packaged and on time

"Excellent service and a first rate delivery"

Excellent service and a first rate delivery, magnetic gate catch brilliant well done ,

"Love this company"

Love this company. You can speak to someone really easily and the staff are really well informed and helpful. Great!

"They use paypal address pull"

They use paypal address pull
Havent even got my order yet but ugh

"Excellent service and products"

Excellent quality and cheaper than amazon. There was a bit of a glitch on the website which meant I was overcharged for my order. The following day I received a phone call to let me know. A couple of hours after the call the money was back in my account. Brilliant service. They’ve been added to my favourites and have already been recommended to others

"Excellent service and advice - recommended!"

Excellent service and advice, top responsiveness, and personal approach. Recommended!

"Great customer service"

Absolutely great customer service coupled with an excellent website and very quick shipping and delivery. I only wish I needed more magnets.

"Traumatic Experience with Customer Service"

Customer service gaslighted me and called me a liar, very bad experience with Michelle from First4Magnets.

Ordered 2 sets of modelling magnets from them in December 2023 to make some gifts for Christmas. However, upon trying to use the magnets to attach accessories to the models the majority of them snapped in half.

Contacted customer service in January 2024 via email, but they never replied. Then created a PayPal dispute and uploaded a photo of the broken magnets.

First4Magnets claimed that they had replied to my original email, they had not. Then they claimed that the damage was not visible in the photo, the magnets could clearly be seen to be broken. They also wanted a forensic report on how the magnets had been used and why they had snapped, they did not put any trust in the customer at all.

Overall, abhorent customer service! Probably the worst experience I have ever had! Lost the money I spent on the magnets, and had to use a different method to attach the accessories to the models for Christmas.

Thanks for nothing First4Magnets.

"The magnets were well packaged and…"

The magnets were well packaged and delivery costs reasonable.