"Perfect"

Perfect.
Fast delivery

"My order hasn’t arrived yet order has not arrived"

My order hasn’t arrived yet 22 weeks within Luxembourg)
I haven’t received tracking number
After calls and three emails and f2f visiting shop - nobody gave me any information

"Very nice experience!!"

Very nice experience!!!
Delivery took a little bit longer than announced, but no big deal though, but amazing customer service, easy and fast, I would purchase there again for sure!

"The ítem arrived on time"

The ítem arrived on time

"Amazing thx"

Amazing thx

"Overall good but return process to be improved…"

Online shopping is very easy and delivery is quite fast. However I had a bad experience with the return process - there was no return label in the package and one of the item had a small defect. I was advised by the customer service that I could return the item at any of the smets stores however in the downtown they didn’t accept it and told me to go to the flagship. At the flagship store they advised I had to make a return via post, in the end they did accept the return at flagship store but didn’t give me any confirmation of the return nor email. I had to just leave the item worth >1k€ at the shop without any proof. Now I’m waiting for the reimbursement.
Some of the staff members were really unfriendly and not even willing to listen whereas some really go extra mile to help you and thanks to those:) Except this experience the catalogue is diverse and the shop offers nice items.

"Well packed and good shopping experience. "

Bought some Carhartt WIP ceramic bowls from SMETS, and they were so well packed to ensure no damage while shipping. Processing and delivery was quick, a pleasant shopping experience!

"Thanks for the gifts"

Thanks for the gifts, very thoughtful!

"Quick delivery"

Quick delivery, product as advertised. Shipping could be free since order was over 100 EUR.

"overall are ok"

overall are ok, though the shipping is slow