"I’d avoid"

I left and went to a vets where I don’t have to deal with rude arrogant staff that when you’re in a state of worry anyway regarding your beloved family pets the reception try there best to upset you each time and not isolated incident either, I kept telling myself
Maybe she’s having an off day but every time I left that practice I could of burst into tears of frustration not a caring bone in her, wrong job for her front of house as the vets themselves are good

"Wouldn’t bother !! No compassion for animals at all!"

Sadly my experience of hillcrest the second time wasn’t very good at all! My dog has been suffering extremely badly recently with her back legs whereby they just completely fall for a few minutes and leave my girl in pain. This happened one night around 6.30pm (by which point her usual vets were close ) and she was in a right state, wouldn’t stop panting, she was clearly in pain and wouldn’t sit down. Our usual vet’s out of hours is in Oldham or Salford, somewhere like that, there was absolutely no way we could get my dog there so we rang Hillcrest as she has been there before out of hours (not registered to them at that point either) the person I spoke to was the most unhelpful, In compassionate woman I’ve ever come across! I was clearly upset, worried and desperate for my dog to be seen by a vet that night and all she kept saying was well your dogs not registered with us you’ll have to take her to her own vets, she also tried to scare me off by telling me the out of hours fee but I already knew it as I’d taken her out of hours before so that didn’t phase me, I was expecting it but I didn’t care because I wanted my dog to be seen! She also said they were really busy and wouldn’t be able to see her! So an animal hospital basically refused to see my dog because she wasn’t registered with them! So I had to leave my dogs ALL night in agony panting ALL night long until we could get her to her own vets the day after! This happened a few weeks ago now on 7/1 but I’ve only just had the strength after getting over everything with my dog to write this. I honestly am so disappointed which is why I’ve felt the need to write this! I’m ashamed I ever spoke so highly of you previously now after you treated her so good last time but my opinion has changed and I will most definitely making my experience public knowledge!

"What an amazing practice"

We have used hillcrest for many years and we have always had the service you'd expect from such a well known and highly regarded veterinary practice. Despite sometimes not getting the outcome we would have desired for our pets they have cared for our animals superbly and what can you expect when dealing in healthcare. I have and will always recommend them to friends and family. Keep up the excellent work!

"Needed a 2nd opinion"

Needed a 2nd opinion..& Hillcrest did not disappoint...they excelled in every way...probably saving our dogs life & giving excellent free aftercare..thankyou

"Great service"

Brilliant and very quick service! Would not hesitate in ordering again!

"very happy"

Excellent service, very competitive prices, would recommend them to others

"Excellent service"

Items have always arrived quickly and as ordered. If there is a problem with stock they usually get in touch quickly to resolve it. Great service and I'm happy to use them regularly.

"Good responsive service"

Initially item was not on the site, due to an error but was quickly reinstated. Transaction went through swiftly and i collected the meds the next day.

"Excellent product, price and service"

I purchased the Sureflap microchip cat flap which was easy to install and works brilliantly. The product arrived within 2 days of placing the order and the price was the best I could find. Very happy customer!

"Great Service"

Many thanks for a navigable website and really quick delivery - fab!