"Brilliant service"

Brilliant service

The clip on my old Century II broke: my pen was replaced v promptly

Excellent!

"Many thanks to Katie and all her…"

Many thanks to Katie and all her colleagues. Super prompt 5 star service. 🤩

"Great repair service"

Great repair service.
I sent my 30 year old AT Cross ballpen for repair under the lifetime guarantee. The pen had come apart and reassembly was not within my skillset as there were multiple washers and bushes and I did not know what order they should be in. I made contact with Katie at MPC Ltd and after sending photos of the pen parts, was asked to post it to them for repair which I duly did.
I returned from a 2 week vacation to find a package containing a brand new, boxed replacement pen, plus the original pen parts. I presume repair was either not possible or not cost effective but either way, I have to say what a fantastic guarantee you get with AT Cross pens and their UK agent, Manuscript Pen Company Ltd. Thank you Katie and MPC.

"Great customer service from start to finish"

I have no hesitation in recommending this company. Friendly, reliable and very helpful. I am a very satisfied customer.

"Great Service !!!"

Bought a pen 2 years ago as a gift from an online retailer and when the clip broke I got in touch to ask if it could be repaired or replaced, only to be turned down. Then got in touch with the Manuscript pen Company to see if they could help me out. The service that I received was second to none !!! Sent the pen to them and 2 days later got a brand new one as well as the old one. I can only say that they have been absolutely Brilliant !! So pleasing to see that there's still people out there that care and want to help. THANK YOU Guys !!! Fantastic service !

"superb service"

This company has recently assumed responsibility for undertaking warranty claims for Cross Pens.
My gold Cross Century ball point developed a fault and the item was replaced quickly and without charge. Superb service. Couldn't be better

"I am extremely disappointed that…"

I am extremely disappointed that manuscript heavily over charged me for 2 calligraphy sets for my Grandchildren for Christmas. Be aware that prices are extremely reduced in well known retail stores that are well known for stationary. I wish that I had looked there first or prepared to be ripped off.

"Terrible quality"

Terrible quality. Absolute let down. The 2.2 and the 2.8 nibs are useless. Ink doesn't flow and you end up scratching the paper... and YES I know how to use calligraphy nibs. I bought these on the road to make certificates for vulnerable adults and the results look terrible. Had to have a spare piece of paper to constantly see if the ink would flow before doing each leg of a letter. Shouldn't have wasted £20 on this load of rubbish. I do NOT recommend

"You need it to write it,"

The Manuscript Pen Company has wonderful innovative ideas for writing and decorating your work which will make stand out, You may need some practice but it is worth it and the script will look fantastic. Worth a try

"Quality goods swiftly dispatched."

What a brilliant gift this would make! I bought this for myself as I used to do caligraphy ages ago and wanted to take it up again. A variety of nib widths and different coloured inks are included in this set along with a clear set of instructions and ideas to get you started. Excellent value and a swift dispatch. Highly recommended!