"BEWARE"

BEWARE. Multiple 'lost' packages. They always deliver in shady rental vans from the 90s. If you contact them, they are no help.. all you will get is "I will forward your request to our operations team", then I dont hear back after following up three times. They are actually a scam company I dont know how they exist

"Not very professional"

Shout out to a GLS driver who parked in a handicap/disabled stall at the Cope Family Clinic (Bountiful, Utah) this morning.
When I commented on her choice of parking, in the last available disabled stall, she was quite rude in her response.
Nice work GLS

"Not a good company"

Not a good company, 3 weeks ago, rep tried to deliver a package, I told him, person no longer live here, it's been months, return to sender....then last week someone from GLS dropped it at my front door! I called customer service last Friday, the rep said, someone from GLS will pickup package envelope, for the same person, today Monday! And NO ONE picked it up. GLS had a bad reputation! Open other options people...GLS is unorganized & unprofessional. - period

"0 star review"

0 star review
I wish I could give 0 starts. DO NOT USE THIS COMPANY. We are a business and purchased an item and the shipper using GLS, and after 4 days of saying they were going to deliver it, found out they LOST it. Reading their reviews, they lose packages all the time How are they still in business being this bad.

"They left my package outside of the…"

They left my package outside of the building!! Not even bothered to ring and place it on the lobby or something. Of course my package was stolen if it was left on the streets. Really awful service

"We got the parts on the day they said…"

We got the parts on the day they said they would!. No damage to box or the product!.

"No common sense"

They send package requiring signature, but to a residence, they assume no one has a job and deliver when its very unlikely someone is not avail for signature. I guess they like wasting their gas. Just plain terrible service.

"Incompetent "

They tried to deliver my package but went to the wrong neighborhood and said they couldn’t get in because of security gates. The correct neighborhood has zero gates. They also told me I have 2 attempts left and don’t have the third back even though it was the deliver drivers fault. This is also a gift for someone, they have to sign- hard to reset up a time for them to get the package.

"If you can avoid them, do so. "

They tried to deliver my package to a different address but couldn't because it was a gated community. That was 4 days ago and I still haven't received my package. Customer service is a joke so don't expect any help.

"GLS fails delivery for Apria medical supplies"

GLS delivers for Apria. Apria processed an order for me recently that I did not receive. I check the delivery history and found out that the driver made 3 attempts to deliver but "could not" because of the security gate in our neighborhood. Note that this gate has a call box to contact the residents who can open the gate for the deliverer. The GLS driver never made an attempt to contact me via the call box or via my cell phone number, he/she just turned around and left. It's either because he/she is ignorant or lazy. In the meantime, I still don't have my medical supplies. Apria is having a difficult time re-processing my order because they say the order was never returned to them. I should note that we get a lot of deliveries from other companies (Amazon, FedEx, UPS, etc.) and not a single one of them has ever had difficulty making a delivery - they are all competent enough to know how to use a call box at a gate. Maybe GLS gets the rejects from those companies, I don't know. But for a medical supplier like Apria, it's imperative that they select a delivery company that always makes the delivery - their customers depend on it - and GLS is not that delivery company.

P.S. GLS also should have contacted me directly after failing to make the first delivery. My phone number is on the packing slip. They never made the attempt. Talk about lousy customer service!