"Do your homework"

The veranda idea was sparked by some glossy photos in a home improvement magazine but nearly discarded when quotations were received by various UK companies. A chance internet search brought us to Tuinmaximaal a Dutch company and their excellent website. They could not have been more helpful and understood what we wanted ... and spoke better English than I do! It did take 3 quotations as we amended and changed our requirements but nothing was too difficult. My slight hesitation was placing an order outside the UK was dismissed when the order was placed and a delivery arrived on time. Their delivery service was awesome , on time and everything was on site in 20 minutes of arrival! The price was very competitive and our builder was really surprised with all the build instructions including access to their website.
Wish we had found this company sooner

"We bought a 4 mts veranda in anthracite…. "

We bought a 4 mts veranda in anthracite grey with glass roof. What a wonderful product. Very well built. It looks fantastic, just what we were looking for. Make sure you read instructions before fitting and look at the videos on the website links they are really helpful. Myself and a friend fitted this in an afternoon. The main support beam is heavy so you will need some kind of support or lift when connecting support legs. Really well designed , easy to follow instructions and fantastic looking veranda. Thanks.

"We had our 3.5 x 5m veranda and took 2…"

We had our 3.5 x 5m veranda and took 2 days to install. pre drilled holes would be very useful. The big issue we had was the size of PVC waste pipe. The bend is for 75mm pipe and we cannot find an adopter for the bend to reduce it to std 68mm down pipe in the UK.

No one was in touch with me - not sure who you contacted.

"I ordered again and...."

My second experience with Tuinmaximaal United Kingdom

I placed an order with Tuinmaximaal for 2 verandas on June 18, the website suggests that the delivery time from order is 4 or 5 weeks. When I had placed the order I realised I needed some changes made, which I did on the next day, a day later they called me to say that the changes I had made required some additional things and could they be added, so I agreed. Thereafter I didn’t hear from them for 2 weeks, so I then contacted them and asked when was my delivery going to come as I was expecting a confirmation from the company on delivery dates. A day later they got back to me to tell me that my order would have to be cancelled as it wasn’t going to be delivered and that I would have to get a refund and re-order, I asked what was the lead time and they said it was possibly 2 weeks for the refund to process and 4 weeks for delivery but that they would pay the delivery costs as a compensation. I couldn’t pay the same amount twice , almost £12000 so i had to wait the refund, which fortunately was about 5 days. I then re-ordered and was promised a delivery date, this was 7th or 8th august and that the driver would contact me 30 mins before the delivery. Nothing happened on the 7th so it would be the 8th.

Driver knocked on the door at 8am, and no call beforehand, lucky I was in. He seemed very polite and had my delivery, asked where I wanted it, so we discussed possibilities and he said he could move some of my paving slabs out the way to accommodate the delivery. Then his forklift fell into my drain smashing the cover. It took 4 hours for a recovery vehicle to lift the forklift out of the hole. Driver said that the costs of repairs would be covered by the company – as far as is today i have heard nothing. Two day's later, when I finally had the time to open the verandas and prepare then for assembly and attachment I discovered that the box with the fixings were missing. You can only discover this if you have begun to assemble the product, there’s no item list and everything is rolled on top of everything so you do need to begin the assembly.

So I discovered this on saturday and contacted them via phone and also via whatsapp. I had enough delays and this is now getting annoying. They said that they will try their best to get the bits to me but they couldn’t do anything until monday. Monday morning they called me and I told them what I had and said I don’t know what I am missing since it is missing, and that they should know. They then said they would get back to me with a delivery date.

They called yesterday when I wasn’t able to pickup the phone and so they left a message detailing that the box of Gumax lights that I had received and other things are now out of date and they will have to send me something else, entirely new. Please could I contact them for a delivery date. So today I have contacted them for a delivery date for the missing items. My question here is what is compensation for this? I am out of time to create the veranda. A patio that I am trying to install requires the veranda to be in place beforehand, so we have a dugout garden since early july that is covered in plastic and lots of bits of veranda scattered around my garden and trestles and all sorts. 18th June and now it is 12 August and I still do not have my complete delivery.

I only wish I could give you zero stars.

"So pleased "

After lots of research about verandas we decided to go for Tuinmaximaal, the price was within our budget, we knew we’d had to build it ourselves. No issues with the communication I had a few emails back and forth until I made the order, the replay was quick. Delivery great, can’t fault it expect exactly the times stated on the website in my case it took 3 weeks.Now the building process it’s not that easy as it seems, luckily my husband is quite the handyman and read the instructions very carefully before starting, as everything needs to be exactly in the right place for everything to fit, the front beam is extremely heavy so you will need a hoist (we hired one)to lift it up and keep it there until you build the sides, also the roof glass again very heavy and it’s needed at least 2 people to put them up and need to be very careful. So if you do not like building things or a challenge this is not for you, lol. Overall we are extremely happy with the finished result and it looks amazing. I would highly recommend Tuinmaximaal!!

"Heavy duty lift needed and ingenuity for “instructions” !"

After a lot of research etc to find a suitable veranda we settled on this one. Description and pictures showed the modern look we were after and the stated exceptional build quality made up our minds. Had delivery in February. Decided to replaced the deck underneath first, our typical weather and other issues meant we’ve only just finished building it.
Expected a fairly straightforward build from such a foremost company but how wrong were we! “Instructions’ were quite minimal, videos were in Dutch, none of the parts really fit together and need a heavy duty lift for the main beam which couldn’t get through to the rear of our property. Took a fair bit of ingenuity for the “instructions etc and some “guesswork” for the joints to get it built. Why some fittings & joints aren’t pre drilled and supports aren’t angled is a mystery and would aid building massively.
Wouldn’t have bought if I’d have known prior, wouldn’t recommend on this issue. However pleased with the finished product.

"Excellent quality and service from the…"

Excellent quality and service from the moment I started to enquire and help I received,right through to delivery, can't fault this great company from Holland great veranda sun room superb definitely recommend them.

"I am happy to type some words.Our…"

I am happy to type some words.Our experience with Tuinmaximaal was fine , they delivered the package in time and the response back to us!

"1st class company"

I can highly recommend this company. If your thinking about it, don't hesitate, buy your veranda/canopy from tuinmaximaal.
Their service is 1st class and the transport company they use was impeccable.
I installed my 5m x 4m veranda myself. The instructions were easy to follow whilst being very thorough, nothing was missed out.
The quality of the materials are A class.
Totally impressed with every aspect of company and it's product.
I will be using them again when I continue with the 2nd phase of our garden project.

"We've just built our veranda and it is…"

We've just built our veranda and it is amazing. Took two days to put together including the 5 sun blinds. It looks so good. There were a few areas where the paint is damaged from delivery but only small and should touch up. I need to speak Tuinmaximaal. We looked at loads of options before buying this one, and we are so pleased we did.... Could not recommend more highly!