"On their website it is written about the possibility of return the carpet and get the money back, but that's not real!"

I ordered and paid for a carpet from CarpetU2. Once received, not happy with the carpet, I inform CarpetU2 within the deadline that I want to return it and get my money back, standard commercial practice also provided on their site. The CarpetU2 staff does not respond to my request nor to the many reminders, written and telephone, the after-sales customer service no longer exists! After 2-3 months of useless attempts, when, in order not to lose my money, I try to ask for the carpet to be replaced (minor damage for me) with another carpet on their site, they magically and immediately reappear, replying that they would proceed with the replacement. Obviously I will buy the next carpets elsewhere.

"Really beautiful carpets"

Large choice of really beautiful carpets, nice price, fast delivering across Europe, nice email exchanges.
I received my kilim carpet today, I’m very happy.

"Fantastic Company"

Couldn't fault anything about our dealings with this company. Darren came out to show us samples which is a great way of seeing the carpets where they are actually going and not just in the show room. After we selected our carpet Darren and his boys completed the job to an excellent standard and the price was very competitive. Would highly recommend this company.

"Impressive all round company"

Over the past ten years I have bought probably around 40 rugs from this company for our house, and as gifts; varying in price, size and design… you only buy that many when you’re truly pleased.
No matter your style, you’ll find it at CarpetU2 and at very competitive prices. Service quality is the best.

"Excellent quality, price, customer service and website"

We bought a gorgeous wool rug a month ago at an outstanding price, and it was delivered in less than 10 days (from Greece to Spain), perfectly packaged and exactly as pictured on the website. The website is amazing, and offers you the possibility to select several rugs for easy comparison, as well as the option to save your favorites. The photos are true-to-life, and allow you to zoom in on any part of the rug with amazing detail and clarity.
I had a post-sale question which I asked by email, and the response was immediate and helpful. Highly recommendable!

"Bought a quality handmade wool rug for the price of a mass produced polyester one"

Ordered from this company for the first time and received my rug a few days ago. I was anxious as I obviously hadn't seen the rug in person before buying. I needn't have worried, the rug was exactly as described and value for money is exceptional. It looks fabulous and everyone comments on it. I am pleased with the quality, for the same price here I could only afford a polyester rug that size. Very happy and would order again with no hesitation.

"Super value carpets"

Super value carpets. Website is clear, honest pictures. Fast and professional delivery. Recommended!

"Great quality, great price, great service"

Have bought several carpets over the years from this company. Absolute quality, great price, great service. Quick delivery. Very slick and professional

"Great carpets"

Good website, honest pictures of the carpet, fast delivery, nice price. I am very happy with the persian hosseinabad carpet.

"A beautiful hand made rug at an amazing…"

A beautiful hand made rug at an amazing price. Communication was great, UPS tracking number was provided within 2 day and we then tracked the rugs journey from Greece to the UK. Very pleased and we would buy from again.