"The pine architrave I purchased was…"

The pine architrave I purchased was poorly manufactured with irregular sizes and other manufacturing faults, there appears to have been a nick in the cutting tool used as there was a bump in the rounded surface. Customer service was helpful and offered a replacement if the original was returned to them. My score reflects the lack of quality control.

"James was our delivery driver "

James was our delivery driver
He was very good and gave me few tips that were great for our skirting boards
Deliver was on time,
While I paid £20 for fast delivery I would say it would worth it.
I had good experience with this guys
Would recommend them

"Priming on dust - avoid this option don't waste money "

Bought skirting boards which should be primed,
paid a quite big amount of money for the priming option and all boards/skirting were primed on DUST, now I need to sand every skirting which is near 60 meters and prime again.

"Lauren is a superstar"

Lauren has been nothing short of exemplary every time I’ve placed an order with National Skirting – and there have been a few now! Her attention to detail, efficiency, and willingness to help however she can has made every experience smooth and stress-free. She goes above and beyond to ensure everything is spot on, and it’s clear she genuinely cares about providing the best service possible. Lauren is a real credit to the team and absolutely deserves recognition for her outstanding work. Thank you again!

"Horrible customer service in terms of…"

Horrible customer service in terms of response. Tried calling and was told I was first in queue for over 15 minutes no answer. Just the annoying announcement and music

"Appalling service"

Appalling service. I submitted an order on March 3rd and still waiting for the skirting board to be delivered. They said it's due on March 31st but we'll see.
They slowed down all works in my house, disgusting, never again

"Customer service is outstanding"

Customer service is outstanding!
They were quick to respond to my email and resolve my issue. I ordered the wrong skirting thickness and they swapped it over same day and rather than issuing it as a new order they still delivered it on the day which my original order was placed. Had a lovely lady named Lauren who helped me - big thanks to her! Quality of skirting is amazing for the price. Easy to cut and install. Will definitely use them again for the rest of the house.

"Ordered £360 of skirting"

Ordered £360 of skirting and the payment has been taken but the company have cancelled my order but not refunded the money. I have called the number and been told I am first in the queue several times but only got through once and left a message - no reply as yet.

4/3/25 - response received advised that the backofffice had cancelled the order. I've requested a refund and will update the review with the outcome

"Complete scam"

looking at the reviews, its clear this company is a total scam, can not get through to anyone!

"I am still waiting for my skirting…"

I am still waiting for my skirting delivery. It's been 15 days since I ordered. Only got my order invoice on the day.

I cannot get through to the company. They say I am first in the queue on the phone, then say I need to leave a message.

Something is not right here. I paid by direct debit and should have used the visa as it would have been covered. I have sent an email saying I will go to the small claims if not sorted.