"Animal killers "

Please please do not trust your fur baby’s to these folk my child was fine she had a sore belly she was given to much sedative and she never recovered I tried to take her to another vet but it was to far gon and to much damage was dun she even had a huge lump on her arm what was not there before it’s just about money to this company and I wish I had check the reviews before going in so anyone reading this find a better place these guys are murders

"DWR are money grabbers and take…"

DWR are money grabbers and take advantage when people are most vulnerable when their pets are ill. A fixed price package was suddenly not a fixed price and was over £500 more on top of the original £5000.
They are certainly not transparent in their charges despite what they say in their customer charter. They mislead me about the costs, got me to sign to say they could go up another £500 in case there were issues during the operation. There were no issues but the fixed price became the maximum of what I had signed for in case of emergency. Do not fall in to this scam!
They have been rude, discourteous and have caused stress and further hardship. I have tried to resolve this with them but they are not interested. There is a big money making machine behind this face who are not interested in truth and honesty.
I wish I had seen the other reviews before I had travelled over 3 hours to use them.

"“No cause for concern”!!!!…"

My little Cocker Spaniel was referred to Whites as my local vet suggested she needed more expert treatment. She had pancreatitis & complications with a gall bladder etc. I was initially impressed & had a lot of confidence that she would be ok. The first consultation at 12 noon (not out of hours & was the first appointment my local vet arranged) was treated as an emergency ….£450!! Ruby was admitted for tests etc & she had her gall bladder drained. I collected her (& lots of medication). She was lively but once home, I could not get her to eat (symptom of pancreatitis). We took her back & it was decided that her gall bladder should be removed. The op appeared successful & we took her home, again with some medication. We had to tube feed her as she would not eat despite showing signs of wanting food. I tried everything to tempt her but she just sniffed & walked away. She went back for a check up but tests showed the pancreas was still inflamed. The vet suggested steroids & some unbelievably expensive appetite stimulant (£229 for a 30ml bottle!!). She was doing ok….we were told from the outset that it could take some time. We agreed I would contact the vet after a few days to update him of her progress so I emailed him & raised a couple of queries, one being was should she have some pain killers?….no response! She had a lovely walk in our woods that day & ate a little normal food after. Sadly 2.30am she took a turn for the worst. It was obvious she was in incredible pain (no pain killers!!), she was being sick (foaming sick), diarrhoea, unsteady on her feet & just kept moving around trying to hide. 3am I phoned the vet, called my partner to come round as I was expecting a trip to the vets (45 mins away) but the night vet’s attitude was “no cause for concern…phone again if she deteriorated!” …. she couldn’t have gotten any worse!! He said he would get her vet to call me when he came on duty at 8.30 am. She was in a terrible state but, not being a veterinary professional, I trusted what the night vet had said, he was told of her symptoms so I thought I was just panicking! 8.30am came…no call! 10am I called again (hysterically!) but could not get hold of her vet! He eventually called at 11am…..Ruby was put to sleep by my local vet at 12.20! “No cause for concern” eh? And for this treatment, I paid Whites approx £15,000!!! I had already paid my local vet £5,600! I was heartbroken! Ruby was my child & I felt I had failed her in her last hours….she suffered 8 hours of excruciating pain & discomfort & it haunts me! I complained to Whites & a battle started….they tried to shift the blame onto me. Apparently it was my fault because I could have done more!!! They admitted that they had decided she could wait for attention but I should have done a series of things if I was that concerned!! …..I pointed out that I WAS NOT THE VETERINARY PROFESSIONAL!!! who had taken my money! I did whatever they suggested & paid whatever they asked! I would have done anything to save her. I went to vet mediation & the lady I spoke to told me far more about Ruby’s condition than they did. They offered no explanation as to what they thought had happened. They were only interested in ensuring they covered their backsides so not to be accused of negligence & of course, their main interest was money!!! This experience has left me terribly depressed, in debt & I will never have another dog. Ruby was a rescue & was loved beyond belief. It wasn’t so much the fact that I lost her, if she couldn’t be saved then so be it but after paying out so much money, I at least expected her final hours to have been pain free…she deserved better…we both did!! It has taken me a long time to put this review on here as I am still grieving but I just felt I had to! This organisation are all about money & profit!

"From start to finish the process has…"

From start to finish the process has been easy and supportive. It was made clear what i was expected to pay upfront and my insurance cover. My dog was well looked after and i felt nothing but passion from the Hannah ( consulting vet) who i trusted. I was given the options i had- and i made the final decision of the next steps. The Website makes it clear the initial consultation fee- and i was happy to pay that- but i did go through insurance due to the investigatory tests planned.
On going support has been very much appreciated. All the notes were emailed to myself and my local vet. I was contacted when they said they would call. I can’t fault the service or the amazing hospital.

"The vet doctor seems very nice and…"

The vet doctor seems very nice and knowledgeable lady, unfortunately we wasn’t expecting been charged £400 by getting 0 no treatment/ and medication! I feel sorry for my insurance it’s not fair and sounds full off lies to think that we got any help! Well not at all!

"Very upsetting experience - BEWARE."

Referred to DWR by local vet after our 8 year old Border Collie was left paralysed due to suffering seizures. DWR kept her 4 days, day 3 told us she could had made significant improvement, could walk with light assistance and was ready to be discharged. We found on getting her home that she was still paralysed and first thing the following morning made the painful decision to have her put to sleep They charged our insurance company to the policy limit of several thousand pounds and me a further four figure sum. Will never go near them again, horrible experience, beware, only interested in the money.

"Was referred as an emergency last April…"

Was referred as an emergency last April with suspected IVDD with my Frenchie.
The waiting and booking in procedure was manic and there were just too many animals crammed into their horrible tent!
I the had to bring her back the next day for a GA and MRI scan.
I had to chase and chase them as they didnt keep me update at all.
Eventually when they managed to find the time, I was advised thankfully no IVDD however they felt the issue was hip dysplasia and that they would recommend another GA and X-ray.
I was relieved that no IVDD however I was not impressed that they didn't bother to call me to ask permission to do the X-ray considering I already have an at risk dog for GA's and it would have been best for the dog to not have to be knocked out again. Especially, when they clearly have the very best equipment.
Another thing to note is, you're paying extortionate prices for non-expert vets. They are there training and are generally interns.....our money goes on their training and our animals are their guinea pigs!!
I would never set foot in there again as the service, the lack of concern, the lack of any compassion and there was certainly no thought for the welfare of my dog having to be knocked out again when they could have asked me and got it down at the same time!!!
She was insured and so I was lucky - but bear in mind that MRI cost £3600.
Weirdly the top cost I was quoted!!
Oh, they did sling in a few painkillers too. Bargain!!!!
There are other referrals vets out there - do your homework as this is not the placed it used be and is owned by a huge conglomerate and are only there for money!

"Caring professional and compassionate "

Having read all these reviews I have realised that most of the poor reviews are grounded in financial reasons . I admit that costs here are high but this is true of all large referrals. All I can comment on is the standard of care .I cannot fault the level of care and expertise shown by all departments and vets dealing with my dogs . I have dealt with Rachel in soft tissue and Charlie in oncology and their level of expertise care and compassion is outstanding. I have also dealt with numerous vets in the medicine department who are similarly caring . Yes it has been expensive but this is not the fault of the vets and they have gone out of their way to explain and support with this . All vets are expensive but not all vets are as skilled and compassionate . Yes I am a lot poorer but my dogs have received amazing treatment and I know that they have had the best love and care . I cannot recommend these vets enough .

"Firstly Ashley dentistry department"

Firstly Ashley, the lady who treated our poodle for BAD teeth (Dentistry department) was AMAZING, she was very understanding & caring. She explained everything to us. She told us he was in a very serious condition and was able to start his treatment today as he needed to go on a drip over night first. It was very frightening as it was a big operation but it was very needed to be done. Again Ashley was extremely nice and helped us feel better, FANTASTIC news the operation was a big success😊 He had all but 1 tooth removed for reasons which were explained to us afterwards, we agreed to it all.we then had a follow up appointment 5 days after and got told he is doing VERY WELL. I can not tell you how happy we were with Ashley doing the operation our dog means everything to us. So again Thank you Ashley.
But on a another note l was a bit unhappy having to pay for another consultation as my dog had already been to a veterinary hospital and had lots of tests done and got all his results which all cost a lot already, so l felt having to pay for another consultation (a lot more expensive)was just away the company was making money, do you not trust other veterinary hospitals?

"Crooks who will squeeze every penny from you"

We were referred to DWR from our regular vet. First thing they established when we walked in was how much our insurance premium covered. funnily enough the tests they went ahead and ran (which had already been ran for a fraction of the cost by the regular vet) came to almost the exact amount the insurance covered.
We researched and found a vert not owned by a massive conglomeration who identified and fixed the problem with my dog for a fraction of the cost.
DWR, then got back in touch via a phone call which lasted 3 minutes and then they attempted to invoice us £70 for this!
Look for an independent vetinary practice which actually cares about animals and you will receive a much better result.