Marbella Rent a Car
customer
Stephen Card
Mr Andre Pretorius
customer
"To be my first time to rent a car"
To be my first time to rent a car, they made me feel safe, I recommend purchasing the insurance against Shocks and others for better peace of mind
On the web page you should indicate the car's deposit price, it was not ther until the moment of the contract you find out
Daria
"Great customer service"
Great customer service! Replied very quickly to all my questions, and helped me save extra money. No hidden fees and you know exactly what you will get. I highly recommend them.
Dhr. Frank van Dodewaard
"easy to rent a car without restrictions!"
easy to rent a car without restrictions!
Graham from Surrey
"Excellent experience"
Excellent experience, got upgraded for free to a better car, no hard selling of excess waiver insurance (I purchased elsewhere), no crawling over the car on return to find scratches, very efficient minibus service between office and airport, friendly and helpful staff.
Keith Mclean
"Booked through zest rental cars for…"
Booked through zest rental cars for Gibralter car hire, Marbella rent a car was the supplier, pick up is at the Santa Barbara car park approx 250m from the airport, when you get to the car park Marbella rental have no office, no signs, no info that they
operate from there, we waited in the rain for
20 mins in the hope that someone would
turn up to supply our car, we waited in vain
so phoned
Marbella rental and was told someone would be there in 10 mins, another 20 mins
later a gentleman arrived , no hello no sorry for keeping you waiting in-fact no communication at all apart from the words passport, license, credit card, all paperwork done from the boot of his car, and he made it quite obvious we had dragged him from his lunch and that he would rather be somewhere else.
He gave no info on where to park the car on return or where to put the keys, nearest petrol station to fill up, if I hadn’t have
asked we wouldn’t have been told, he didn’t want to walk around the car to agree on
what were existing dents and bumps, I was
told take your own pics, to say this person was as grumpy as hell is an
understatement, customer service was definitely not on his radar, anyway off we go after an hour of hell,in the car no aircon was needed as it was raining and chilly but the next day the sun came out and it turned warm, aircon was useless it needed re-gassing, screen wash was empty, fortunately we were staying in a villa so a splash of fairy and water did the trick not the sort of thing you expect when hiring a car, so to sum up stay away from Marbella rent a car if you can we had a throughly unpleasant experience.if I could have left no stars I would have but it won’t let you.
Frank Smith
Tiina and Juan
"Thank You for Marius and Paco for good…"
Thank You for Marius and Paco for good service and information. Though there were some problems, everything went fine!
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