"Garden Pergola"

What a company! Amazing from start to finish. Constant dialogue, excellent attention to detail and downright good people.
Can’t recommend enough!

"As a landscaping business owner"

As a landscaping business owner, I need to be very cautious when it comes to choosing a supplier, especially nowadays with the abundance of online suppliers. My regular suppliers and I have developed good relationships over the years, on a business level, as well as on a personal level. I couldn’t be happier to include Scott and the Nuvo family as one of our top, regular suppliers. Over the last 12 months or so, we’ve made half a dozen orders, ranging from an order of just under £2,000 to orders of £10,000 upwards. Nuvo haven’t failed once in providing a product that lives up to the promises and expectations that I give to my clients as part of their landscaping projects. Communication between Nuvo and I have been absolutely incredible and a breath of fresh air to be completely honest, especially in comparison with previous suppliers I’ve used. Estimated deliveries have been spot on as well. Not once have I had staff and myself sitting around waiting on a delivery. Simply put, I can’t recommend the Nuvo family highly enough!!! 🌟🌟🌟🌟🌟

"Approachable,knowledgeable team great results "

Approachable,knowledgeable husband and wife team who know what they are doing and help you with making the right choices for yourself and your garden . The team they use for the work are brilliant and the whole experience has been painless and with a beautiful outcome. Highly recommend.

"Would not hesitate to recommend!"

Scott is brilliant, the gardens he designs are ergonomic, creative and sleek, his experience and company reputation speaks for themselves.

Furniture is outstanding quality and even more outstanding pricing given the quality.

These gardens and the furniture in them is built to last.

Would not hesitate to recommend!

"Honestly the worst company I’ve ever…"

Honestly the worst company I’ve ever brought from.

We ordered an outdoor kitchen from this company over 4 months ago and we are still waiting on parts to arrive. They got the order wrong in the first place, I then took a partial refund and took the outdoor kitchen they had in stock but still waiting on parts to come to complete my order. I CONSTANTLY have to chase them on when the parts are coming and it’s now been 4 months of waiting. I think I’ve been more than fair giving them weeks at a time to response to me with nothing! Honestly AVOID if you don’t want to lose £1000’s of pounds and in return get appalling customer service and half an order.

Edit: never received a refund of £1300? I’ve received a total of £1000 which £300 of that is owed to me because you sent me a different bbq that was worth less money?

So please don’t make out you have done this out of pure goodness.

Secondly you’ve said the item has been delivered but if you reread your email I sent you 2 weeks ago, I stated I wasn’t in the country until 1st November so I have no idea if it’s been sent, and if it has it’s probably sitting somewhere getting ruined because no one can listen to instructions.

"Great customer service and great products"

I'm very happy with the Nova Titan aluminium pergola from Nuvo.

My whole experience with the company was great. Scott answered product questions up front, I ordered - and the company worked to meet my delivery availability offering a courteous, efficient service.

Recommend highly.

Thanks :)

"Customer service that’s rarely seen nowadays"

Found Nuvo online and was initially attracted by their price (5% discount) compared to others. Then started looking and their customer service comments stood out. So pergola ordered.

Great comms, all delivered when agreed and even went on to then sort out a hot tub through Scott too!

Scott handled it all, dealt with the supplier, agreed some extras and it was all delivered and installed the following week.

As the title says, you just don’t see this level of customer service very often anymore and it’s an absolute delight when you do!

Highly recommended.

"Nova Proteus Pergola"

The range of products, the service and prices are excellent. We received great help in selecting the right pergola for us, the order arrived ahead of schedule and Scott followed up to ensure our installation was going smoothly. What a great retailer to work with.

"Excellent company"

From placing our order to delivery, our experience was amazing. We found Scott to be friendly, very professional and went out of his way to help us. We received our Pergola on Friday 19th April and it was up and finished on the Saturday. The instructions were spot on and all the parts were numbered and easy to follow. We would recommend this company to everyone. Thanks Graham and Donna

"Love our new pergola"

Love our new pergola! Took a couple of hours to put up with two people. Scott very helpful & responded to queries very quickly when needed & delivery drivers very nice! Very happy we went with nuvo. Looking forward to ordering the sides.