"Great Service"

My recent experience with Jared at Fortress was wonderful. He explained everything in detail regarding the service and scheduled the install within our small window of time. The technician that came to our house to install everything was just as helpful and explained everything thoroughly. I will definitely recommend Fortress to my friends.

"Local and solid"

Fortress was presented to us as an option when we weren't really looking. We had a nationally known service already. What appealed about Fortress was more services at a slightly lower cost and the company was locally based.
Now after 4 years with the company, we were recently offered another option, but could not move from Fortress. Fortress equipment is up to date, and their local attention is unbeatable. It is much better to have access to management staff rather than have to speak to an operator or collegiate salesman on a summer job.
For less than other services I have looked at, we have remote access to our home services that is efficient and effective. Any time I have had an issue, Fortress staff has been quick and friendly to respond.
It is easy to recommend them.

"NOT AT ALL HAPPY"

We have used fortress for over 9 years. We had Fortress come out to our house to upgrade our system about 2 years ago. The reason we requested the upgrade was because we were going from a land line to a wireless home phone. Once we upgraded the system our monthly service charge went up. However almost 2 years later--we are paying for service--but have not been monitored since the upgrade. The conversation with Fortress is that they have to come upgrade our system so that it will be compatible with Wireless phone service. We have tried on multiple occasions to cancel the service--but to no avail, we have not been able to do so and so they continue to auto debit our account. EVERY SINGLE TIME I CALL... the new customer service representative say- Yes I see the notes--we were supposed to escalate this to management. But time and time again--that is where it ends. Everything is great--as long as you don't have a problem--then-- there is NO ONE to resolve it.

"No call"

I accidently tripped the backdoor alarm. I turned it off at the control panel, but I never received a call checking on the alarm.

"Money Hungry"

I no longer have my home but you still take money out my account because I signed a contract that I didn't know I signed when I first moved in my home.

"Deceivers"

I have had an ongoing battle with Fortress Security for almost 6 years now.
Customer service is best described as in America - YES, but for the most part they may as well be offshore in India, or the Phillipines.
Now they have "My Alarm Center" doing the work, even though I have a contract my rates are subject to constant nickel and diming the customer each time its termed " surely you will understand the necessity of this small additional fee" - BE WARNED ! When my contract is up for renewal - I am cancelling completely. Try ADT instead far more reliable And trustworthy

"Friendly and Professional Service"

I have not had any problems with Fortress. Fortunately, I haven't had any real incidents but they always responded promptly whenever I accidently tripped my alarm. Customer representatives are courteous and professional whenever I have need to contact them.

"best service hands down"

Im glad i fired ADT. They didnt know a hotdog from a hamburger!
and their cameras didnt last either!
The techs at fortress really know their stuff.

"I would not hesitate to recommend Fortress Security to anyone."

I have been with Fortress Security since 2006. All the ladies at Fortress Security are the best when it comes to knowledge about the business and Customer Service on a whole. The technicians in and out the office are very good at their jobs. I have recommend others to Fortress Security and those who have service with Fortress are very pleased. Good Job Fortress Security

"Great Upgrade Experience"

Have been with Fortress since 2009 with no issues. Decided to upgrade and add CCTV recently. Had a knowledgeable tech who made it a great experience. Great service and reasonable prices--what else could one possibly want!