"Excellent service"

Excellent service. Product arrived as promised and sales person was extremely helpful - will definitely be using Biketrax again.

"Very helpful source for rental of quality tri bike"

As a triathlete I was hoping to get in a good ride in while in Edinbrugh. Started corresponding with Biketrax about a month before we were to arrive about renting a tri bike. I brought my shoes, saddle and peddles and they supplied me with a very nice and fast ride. They could not have been any more helpful. Use them with confidence.

"Very good service"

Product available when not elsewhere. Good price. Good service and quick delivery.

"Friendly and efficient"

Friendly and efficient. No problems.

"ParkTool bike stand"

Bike stand delivered promptly and undamaged. Excellent service by Biketrax.

"Outstanding Customer Service"

Phoned me up to advise on my product. Outstanding customer service.

"Brilliant service. Excellent Value"

Brilliant service and excellent value for money. Rented a city bike for the day and bike was in perfect condition, friendly customer service and lovely shop. Will definitely be back, one of those shiny Genesis bikes had my name on it! Cheers Matt!

"Initial error, professionally handled, highly recommended retailer"

I initially sent an email asking a question about the product. Biketrax contacted the supplier on my behalf, confirming that the parts I wanted were indeed included.

Unfortunately, upon arrival the product was not as the supplier had stated. This was their error, not Biketrax.

From that point on I couldn't be happier with how things were handled. Biketrax asked me to return the initial package, immediately reimbursing me for the postage. Moreover, they resent the initial order as well as the missing part at no cost to me. Essentially, I received the missing part at no cost due to the error.

Although I would have preferred to have the correct information from the start, the customer service after the error (which was not theirs) was unbelievable. I can't remember the last time an issue I had was handled so well.

I will 100% use Biketrax in the future. Highly recommended.

"Excellent service"

Immediate response to a query I asked, followed by a very prompt and speedy dispatch of the bike(Tour de Fer 20), I ordered. The bike was very well packed and arrived in perfect condition. Excellent service

"The guys were so helpful and pleasant …"

The guys were so helpful and pleasant to deal with. The bikes were in great condition and were rented for a good price. I live nearby and will definitely be going back