"Solicitor conveyancing"

I know moving house is stressful but I would not expect a solicitors practice to make the following comment. I was told after waiting for funds to clear for 5 hours that they stop transactions at 4.30pm. I then asked “so what do my family do after 5pm, sleep in the car?” Their reply was “do you have a big car”. Not impressed with that comment. They showed no sign of care, just kept saying we will call you when we know more. It was 6 hours after our removals company set off until we got the key to our house. I will be speaking to a Senior Partner to seek an explanation. During the whole process they phoned me to ask why we had pulled out of the chain? We didn’t, they just phoned a different person with the same surname as me. No attention to detail. There were only 3 in the chain, one was a cash buyer.