"Payyit. Difficult sign up process. Unprofessional and impersonal customer service."

I attempted to sign up for Payyit payment processing services of whom Jason King is President. After signing up for their Free Starter Plan I was informed via the system message that I needed to upgrade to a higher plan due to my business industry being in financial services. Fine no problem. I was going to do this anyway since the Premium Pro offered customer financing options. I still was not able to learn the details about the financing before signing up. I had to complete a new application and answer the same questions for the Free Starter Plan. To upgrade, I also had to pay $81.00 for the first month before my application was technically approved. During the process I was locked out of my account and had to change the password twice even though I never changed the password. I was also contacted by a Robert "Risk & Underwriting" Department via text to answer questions to structure my account properly. What legitimate financial organizations Risk & Underwriting only communicates via text message? I told them I'd prefer email, phone, or even their system chat. Nevertheless, he sent over 10 questions in one text that I was expected to answer. How does one reasonably answer 10 questions in one text and it even be organized? Mind you, I answered these questions when I signed up for the free account and when I did the upgrade. Several questions seemed to have nothing to do with underwriting such as "How did I learn about Payyit and will I be joining Payyit Affiliate Partners?" Again 10 questions in a single text. Would not a form be better? Or Email? Again, I was locked out of the dashboard and had to reset my password again to speak with chat. I expressed my desire to not communicate via text as that not an unusual preference. The Chat Agent stated that since I did not want to answer the "Risk & Underwriting" questions my application was declined. Declined? I only stated I prefer another medium of communication for such inquiries. My concerns totally ignored even though I told them I would let my prominent business associates know of my experience. The Chat Agent did not express any understanding nor empathy and simply said we can not support your business. This company touts itself as Black-owned but it woefully unprofessional needs to understand that my requests were not unreasonable. There are bugs in the interface and some links led to non-existent and broken pages. I am a big proponent of small upstarts, but when someone brings issues to attention, they should not be dismissed out of hand. While there is potential for this company to do something special, at this time I would not recommend it to anyone.