"Review od Trial"

The limitation of only showing a few product results really was limiting and didn't help. Plus I often when typing in some key word(s)kept getting message "too limiting". Branding was okay,,,,took me a while to figure out how to best use. All said, I will be signing up.

"Beware of Auto Renewal! No exceptions will be made."

Due to a change in my career, I found I didn't need to use the service. Unforfunately, my subscription was set to auto-renew... and I put the renewal on a credit card I don't monitor. You know the rest of the story... I paid for 4 months of service before I realized I was paying. I never logged in, never used the product, didn't think about it.

No refund, no partial refund. Even for the current month that had just started. I had a similar problem with another auto renewal and it was no problem getting a refund since I hadn't used the service. I believe Viral Launch is intentional regarding their policy and use it as a way to get a few extra bucks. This is my only experience with their customer service...but I'm guessing it's similar in other area's as well

"iv'e had nothing but great experience…"

iv'e had nothing but great experience with viral launch if i had any issues or problems they would quickly address them and help me with it,even going as far as setting up a meeting to work things out and getting them resolved. highly recommend them for there service and obviously the software that i feel is the best for product research.

"Sneaky way of billing"

Sneaky way of billing, i will never use that service again.

"Do you wanna fell like ....?!!!"

Disclaimer:
1. The following is my own experience with viral launch. Yours could be same or different.
2. Everything I am mentioning is at the time of my purchasing their pro plan. I do not responsible if they have updated their website content to invalidate my review:
A. Some of their features only work for US market. They did not mention that upon the moment of purchasing.
B. They have daily limit to use their service. Again, they won't tell you that when take your credit card info.
I know that because that what one of their customer service told me that...
My plan was to start Amazon's selling company utilizing Amazon UK market place. When I purchased their (viral launch) pro plan. I found out that their keyword research is only for US market and they locked my account because I exceeded my daily limit. Again when I purchased my plan, it was not anywhere mentioned about US market exclusivity nor the daily limit.
I have contacted many times asking for full refund because it is their fault. They responded by using auto-responders saying I will get an answer within 48 hours. The next day, I would get an email to show me how awesome their service is. Or, I need to upgrade my plan. Finally, they responded after 8 days and after my emails saying all these information are there on the purchasing page and they can't refund me because basically it was my fault. Well, I do not know which plan I need to upgrade to since mine was the pro plan, the all-features plan. Also, there was such information about some of their features are only available only for US market. Anyway, I asked to cancel my account.
In a few words, do have some money and you do not know how to spend that money?!
Or do you have an extra time and you want to just waste it?!
Then you are in the right place...... Welcome to the viral launch.

"I asked the question and got my…"

I asked the question and got my response quickly and clearly! I was able to fix my problem right away!

"Great customer service!"

Great customer service!! Friendly, helpful, and fast!
I received detailed emails from the VL staff helping me troubleshoot my issue, including screenshots.
They even arranged a quick screen sharing session to ensure my issue was fully resolved and that I understood what I was doing wrong.

"Thorough and easy-to-use dashboard"

Thorough and easy-to-use dashboard. Excellent service and follow-up. Requests for assistance are quickly addressed. I highly recommend Viral Launch !

"My personal experience is frustrating"

My personal experience is frustrating. Marketing Intelligence constantly refreshes itself quicker than i can even read anything. Customer service was quick to reply but the solution did not work and on top of that when i click on the icon, it does nothing at all now. I also got charged an extra 40$ this month that was extra to the 80$ i pay each month... I still want to get this fixed because I believe the program is worth it if i get this fixed. "Fail your way to success" as they say.
If you want to help please Skype me @ demetresims
Thank you
New update...
Viral Launch team spent an hour with me on Skype and solved all of my issues. They were amazing and I am very grateful to their staff for caring so much.
Very nice. Thank you

"Great for product research"

Great for product research, pretty straight forward, so far that's about all I've used it for. One small problem is when you try to downgrade your account, the system doesnt let you apparently, only allows you to upgrade, so you must talk to a specialist who will cancel your account at the end of your paid period, when you can then sign up again with the new reduced plan.