"Good experience"

I have had only good experiences with this practice - spanning 6 years as a patient. The current management are active and vision based - having really turned the practice around in every aspect from its appearance (which is modern and professional) to the service offering, which is now very advanced.

"Avoid"

Avoid. Just wanted to buy whitening gels to use with trays I had from my previous dentist. They said I would have to come in and pay £50 for an appointment first. They gave me the wrong gels which I paid £79 for . When I returned them They then couldn’t supply me with the correct gels because they didn’t have them in stock . They refused to refund the unnecessary appointment and have me jumping through hoops for a refund of the incorrect gels which they tell me will take 4 weeks (after I’ve been emailing them for a refund for 2 weeks) . I ended up just ordering the gels online

"Avoid - even if you’re desperate! "

Our first appointment with Dr Hadi was awful. He wanted to remove my daughter's milk teeth for no reason (every dentist we've seen since this appt has agreed with me - including other dentists at MK dental. My daughter's teeth have now fallen out naturally as expected and there were no problems with the adult teeth behind. If I had agreed with Dr Hadi, trauma would have been caused to my daughter for absolutely no reason). He also wanted to charge me privately for root canal treatment, even though I am an NHS patient. Throughout the appointment he was fussing with the computer as his nurse seemed to not know what she was doing (I don't know her name :/).
I decided we wouldn't be seeing him again. The next appointment we had was with Gabi, she was lovely and I would recommend her but unfortunately she isn't there anymore.
The last appointment we had we saw a dental therapist, which we weren't informed of beforehand. She was nice, she completed a filling on my older daughter and recommended treatment for me which I agreed with. I paid a deposit for the next appointment. However, after the appointment I realised I was being charged for a hygienist appointment, even though a scale and polish should be included in Band A of the NHS dental charges if it is deemed clinically necessary, which I was told it was.
I cancelled the appointment.
I have since requested my deposit back. A few times. This should have been received within 28 days (their own words) which would have been Friday 29th March. After chasing this with them, I was first told they hadn't received the request for my deposit refund and then when I was able to prove I had sent the form, I was told it was delayed due to the bank holiday. Fair enough, maybe, but the payment still should have been received by Wednesday 3rd April, if we're allowing two extra working days for the bank holiday weekend. I asked the receptionist on the phone to ask her manager to call me - a call I still have not received, along with my refund or any apology for the delay.

"Terrible new owner. I have been using this dentist 20 years,"

I have been using this dentist 20 year long before they become MK. The new owner is rude, told me many times, "My practise my rules, there are other dentists!! The second time I saw him he told myself he would be the judge of what medication my GP prescribes as to weather he would even look in my mouth, I walked out. They say they take NHS patients, just try calling, they will say they are full, then call back and say your private.....!

"STAY away from “MO” the Dentist owner ……"

Dr. Mohit Kumar

STAY away from “MO”Dr. Mohit Kumar the Dentist owner … he creates work that you don’t need .. he’s there to get has much money from you as possible.. he told me £2000 work for a implant was a lie … I went immediately to another dentist for a 2nd opinion and they disputed everything he said …I just needed a new post he has been reported to the Dental services

"After years of complete fear of…"

After years of complete fear of dentists, because of very poor treatment. I have had my trust restored.Thus dental practice is amazing. Right through from the helpful, kind and polite receptionists. To the nurses, My dentist Raxit put me at complete ease, he was very patient, speaking calmly to me, taking the time to explain, what he was doing and why he was doing it. Also he chose my dentures perfectly. He extracted 4 teeth and listened to my concerns and made me feel confident enough to go ahead, this is a big deal for me. His nurse Rauirii was also very good at putting me at ease d very efficient at assisting Raxit too. Thankyou so much for giving me my smile back:)