"Total nightmare from start to finish…"

Total nightmare from start to finish (which Started April 2024 and we are still fighting to get back monies lost as at October 2024) They initially got the date wrong despite writing it down correctly, and I sat at home for a wasted day, along with husband, which I had to take off work. When they did come the electrician didn't know what he was doing and took our solar panel meter away totally unnecessarily, without replacement, meaning not only 2 days installation time loss of solar fit payments (which should have taken only 1 day but he couldn't work the system out) but also 2 weeks of loss of solar fit monies as we had no proof of solar production. This was repaid by the company, but when eventually a meter was put back in, after 2 months of us emailing and ringing company, we then lost another 2 weeks solar fit payments - total £350 estimated, which we have STILL not been able to recover. I did inform the company at the start (2 days after installation) that there appeared to be no correct readings for the solar, as I know how much they should have been (I've been recording all readings for last 13 years), but was not only told that obviously I didn't understand the system, but that I was inebriated(!) at the time he explained the system to me (I was in fact suffering from Covid and had taken lemsip but was very unwell and tired). Not only was my husband rudely spoken to by the owner of the company who told us 'just pay £1000 and we will take the whole system away if you don't like it' then slammed the phone down, it has taken months to get sorted which could have been done way back at the beginning if this company had listened to us. I would NEVER EVER deal with this company again, and suggest they employ people who understand existing solar systems before trying to add battery backups. The only plus side I can think of is that the initial salesman was very pleasant, not pushy at all and tried to support us throughout our nightmare ordeal which to be honest has been very stressful, and we were not adequately compensated for the hours of time we have had to spend to sort out their mess, but after months of haggling we have just given up.

"Martin Loran appointment "

Had appointment today and Martin Loran arrived on time.
Had a very knowledgeable conversation with Martin who explained everything, saw that I was walking with a stick and I explained that I am not registered as disabled but waiting on hospital as I may need operation, so we have to possibly change things around the house.
So any money we have will go into the house for me.
Martin was very understanding and said it was beneficial at this stage and said to look to us in the future left me his card and left all smiles and wished us the best.

"My parents used this company to have…"

My parents used this company to have their loft insulated with spray foam. and they have just found out, as they are in the process of selling their house, that it is a major problem and it will be unmortgageable. A surveyor went around to look at it. They are looking after research at a cost of £17,000 to have it removed. Incredibly upsetting.

"Do not install spray foam insulation…"

Do not install spray foam insulation whatever you’re told. This company coerced my elderly mother into installing this product telling her they were giving her a favourable price when they weren’t. I realised at the time this was going to cause issues when she sold her house. They became quite threatening when I queried the payment but we had to pay as I was worried about what they might do. The director is quite unpleasant. Move forward a few months and she had to have it removed to sell her house. The first sale fell through so she lost money. It’s a shame we had to get her money back for the installation and removal from the credit card company rather than these culprits. All in all a very stressful time. They prey on the elderly and vulnerable. Be warned.

"They came on time and cleared up after"

They came on time and cleared up after

"Very good experience all sorted in a…"

Very good experience all sorted in a few hours with no mess.

"Good professional service"

Good professional service

"The Renewable Heat Partnership Ltd...What a relief to find this company 🙏🏻👍"

After having had a cowboy builder in who had left us with so many problems to sort out, we were sceptical about ever trusting anybody or anyone else ever again.
Being disabled isn't easy.!!!
Martin came and discussed with us about having our attic insulated and all about this concept. Still unsure about this, there was no pressure and we asked questions and were shown videos.
Still sceptical we agreed but to be honest I still wasn't sure. The day the guys came I still had my doubts ( I mean who wouldn't after the experience we had just gone through)!!! The guys were great talked it through with us again, they were polite, clean and very kind..
After they had gone we asked Martin to get the guys back again as we felt it needed a bit more doing to it. There was no problem with this at all. The guys were back and just topped up the bits that were needed.
We have spoken to alot of people and they are all saying this is the way to go forward in this day and age. Who doesn't want to have a warm damp free attic...??? Its warmer up there and in the long run I feel confident that we have made the right choice. I'm only speaking from our experience with Martin and the guys from the office and the guys who came and done the job. Martin was true to his word, understood our concerns and we feel a truly genuine guy.
Definitely recommend this firm.

"Highly reccomend"

This is now the second time I’ve had Icynene open cell insulation put in my loft and I can’t tell you how good this product is.

After recently selling my old house which added huge value to it upon selling it, I had to get it again for the house I have recently bought.

5 star product and 5 star service!

"Quality Service"

I had a a consultation with Martin last week, very knowledgeable and explained to me the difference between open cell and closed cell Insulation.

I felt no pressure from him whatsoever and decided to go ahead with the install. The team that arrived was very friendly and cleared up after themselves.

I couldn’t recommend The Renewable Heat Partnership enough!