"In short avoid at all costs"

In short avoid at all costs. Products only guaranteed for 12 months - the reason - they fail ! Missed deliveries, faulty specifications, limited customer support when roof collapses.

We paid £15,470 in 2017 for our 12m x 4m garden studio. £1,200 was for delivery charges. What went wrong?
1. The design specifications had incorrect dimensions for a very large window on different pages of the design spec
2. The promised delivery date was missed - I lost my builders I had booked to do the construction.
3. On the delivery day only the floor was delivered - no walls or roof - again lost my new builders
4. On the next delivery day only the walls delivered - had to wait weeks again for the roof - lost my roofers
5. Finally the last deliveries - but one panel missing and a beam (glulam) wrong length.
6. Finally complete we added a rubber roof (guaranteed for 25 years) The SIPs are only guaranteed for 1 year.
7. We had planned to add a natural green roof but this was delayed by other house projects - as it turns out this was very lucky.
8. After about a year and a half I went onto the roof and noticed that the panels had sunk, screw heads that had been flush were now raised.
9. I contacted Les Crossley the owner of Super SIPS and sent images. He said I should screw down the screws and patch the roof. He also said it was impossible the panels had collapsed.
10. I bought the necessary equipment / roof repair kit but hesitated to undertake the work on the screws as adding 30 holes into the rubber roof did not seem to be a solution for all issues.
11. Six months later I checked the roof and no change. As a precaution we decided to cover the roof with a waterproof DPM membrane and an artificial grass (with drainage holes) - this was to protect the roof from any future water or sun damage. The grass weighs 1.420 kg/m2 (12x4=48m2). No further panel collapse has taken place since adding the artificial grass.
12. We contacted Les again and he offered another solution - cover the roof in new OSB and then a brand new rubber roof. Super SIPs would pay 50% of material costs. I agreed as this sounded like the best solution. Les said he would come back with a quote. That was the last we heard from Les. I chased but no answer.
13. Weeks later we were contacted by Steve Meacham at SuperSIPs saying an engineer was checking the original design.
14. A month later after hearing nothing I wrote again to complain about the level of service. Steve did come back with a lengthy email with apology and reasons for delay. But then went on to say that our green roof may have caused the problem - the green roof never installed. Also the artificial roof was installed after the problems with the roof were reported. No further panel collapse has taken place since.
15. Five months after first contact we get an invoice for the remedial work - they wanted me to pay 50% of their quote - all the products I could get cheaper at my local DIY store plus they added a £350+VAT delivery charge and no inclusion of the rubber roof replacement.

Trust me - avoid - products fail, missed deliveries and after sales support a joke.

"SuperSips Review"

Bought SIP panels for a garden project. Company couldn't have been more helpful answering my questions. Delivery was reasonably priced and spot on even considering covid restrictions at the time. Would definitely use again.

"28sq metre garden room for £10K all in"

We ended up with a 28sq metre garden room for an all in cost of just over £10,000 (You would be charged £40,000 or so by a contactor). That's the size of a small one bed bungalow, (built in 5 weekends)

They always want to deliver in two loads first the floor and walls then the roof. This means you construct a cup shape to catch all the rain for a week or so until the roof arrives. As the membrane you will use is "waterproof" you will have to hole it to drain. Try and get all deliveries in one go.

They delivered wrong sized roof and joists and not enough OSB to box in the roof overhang. Corrected in just a few days. The helpline is very good.

We needed twice as much foam and glue than they supplied and its hard to get hold of, so add more to your order.

We clad in Larch from TUIN (for pretty side), rubber for roof (50 years), plastic coated steel for the sides and rear (used on barns, should be good for 25 years plus-no painting)

We cabled electrics round outside walls and drilled through for surface mounted sockets and lights and then clad/covered with plastic steel sheeting, really easy.

Hire or buy a nail gun its really necessary, A plaster board jack/lifter/prop really handy as well (for assembling roof).

"Right...."

Right. The truth. Great company that helps and advises and patiently answers stupid questions from me.
Unlike other sips companies, they answer emails and treat customers the right way. Buy the construction grade timber locally and use them for the sips and any cutting.

"Competitive price initially but disappointing as a company"

After a lot of research online, I bought a SuperSips garden building which was an adaptation of one of their standard designs. I paid my deposit and that's when the problems began.
1. I found mistakes on the first two sets of drawings issued for approval (not entirely their fault as they subcontract this), but given that the dimensions didn't even add up, a poor show.
2. Some weeks later, I was given a delivery date and time and having paid the balance, I was shocked to learn on the day of delivery after my calls to them, having hired staff to help unload and move the components (that I had to pay to send home), the delivery wasn't to be made due to a problem with the delivery vehicle.
3. On the day before the rescheduled delivery, I was called to be told that delivery would have to be delayed for a further day as they were one staff member short (once again, I had staff booked for an 8 hour call and had to pay a cancellation charge), but that they would meet my cancellation charges.
4. On the day of delivery, which I had agreed as between 07:00 and 08:00 (staff booked again for 07:00), I received a text message timed at 05:55 from their driver (I was asleep at the time) and when I woke at 06:30, I discovered my 3.2m x 4.8m Sips building left in a disabled parking bay outside my home.
5. The delivery was short of the internal partition wall and supporting splines and the extra adhesives agreed as compensation for the first failed delivery.
A drawn out email exchange followed on the question of compensation. I settled and lost money and that's without including the time I've spent in securing compensation, ordering materials for a stud partition wall, having to buy extra adhesives etc.
Their attitude post purchase was pretty much 'sxxt happens' and I've had more sincere apologies for being bumped into in the street.
As to the quality of their Sips panels? Hit and miss at best, some were perfect, others had out-of-alignment OSB sheets.
Perhaps I should have paid more, would it have been any better? I don't know for certain, but it would have to go some to have been worse.