"Firstly the sizing is incorrect"

Firstly the sizing is incorrect. When received both jacket (must have been two Sizes too big) and shorts a size too small. I had too send back, partly my reason for requesting a ''full refund'' due to sizing was they then not only make you pay all return postage of nearly £6 ,but then want you too pay for it to be sent back return postage £4.95.
I found that i had no choice but to pay this, just so as i can get my Full refund. Because i had spent over £75 items were sent out free of charge.
Days later i received a telephone call from someone stating they had received my returns, but needed my invoice to be able to refund me. I told her i thought i had sent every piece of paperwork back. She then said ''No there were two invoices and as you know we can't give a refund without both as this is ''OUR'' policy '' What a load of rubbish !!!!! .With this she hung up leaving me to think that i had lost my money due to a stupid policy that is not anywhere on there website may i add. I looked where i had repacked items where i found a A4 piece of paper which i would have called a tick list of the items, i thought as i have now been left out of pocket on this, i shall scan and email. Asking for acknowledgement of the email . I then got a email in return stating they would not accept a scanned copy. Again what a load of rubbish. Forcing me to send by post another 70 pence spent just so i can get my full refund , Now over £6.60 out of pocket. JUST RECEIVED A PAYMENT £5 SHORT OF A FULL REFUND , OUT OFF POCKET BY NEARLY £12 . Customer service non existing ............... Stay away............ Use a professional retail outlet that doesn't rip you off when you want to return ill sizing . I do believe a consumer ruling is that if you purchase online you as a customer are exempt from any postage cost as the clothing cannot be tried on prior to purchasing.

"Carhartt Duck Detroit Jacket XL"

Carhartt Duck Detroit Jacket XL

Sent two Email (9th June and 13th) asking for L instead of XL was still sent XL on 15th June.

Sent back with fee for post (£4.95) for L

Still waiting.........

July 6th still waiting.............

July 11th got it.

"Very efficient service"

The goods arrived within week and I was informed via email regarding the exact delivery day and time.

"Brilliant service quick and easy …"

Brilliant service quick and easy ordered wrong size do just away to return it 👍

"Happy with experience"

Happy with experience

"Despite having some IT issues"

Despite having some IT issues, my order was despatched very quickly and I was chuffed with the turnaround time. Staff whom I have spoken with, have been consistently helpful and I would have no hesitation with future orders. Nice to be able to give the business to a Scottish company too!!!

"Put my order in with not a lot if time …"

Put my order in with not a lot if time to spare for a gift for my hubby. Shorts arrived next day delivery great communications with the company. Shipping updates 5* goods will definitely buy from again

"13 days and still not received goods"

Asked to review and still not received the goods, order placed on 1st May (now 14th May), so it's taken 13 days sadly which is not good in the online retail age. Hopefully they can improve in the future as the prices are keen.

"Good prompt service and at a fair price"

Good prompt service and at a fair price

"Super fast delivery in one day"

Super fast delivery in one day. Good quality product and affordable price. Recommended!