"One Star Review"

In October I gave them a five star review as at the the time they deserved it.

Now that we have a couple of problems with the lawn they fitted, THEY DO NOT WANT TO KNOW.

Tried ringing them to no avail, sent videos via Whatsapp, no response, have left voicemail asking to have adult conversations to remedy our problems. again to no avail. Looks like we will have to send 1 star reviews weekly till or if they sort the problem. According to their website it clearly states Premium quality materials with 10-years artificial grass manufacturers warranty, with 2-10 years warranty on workmanship. Obviously this is not true.

Shame on them

Further to this the company has now been in touch and sent me this

Hi Stuart,

Apologies we had a sever migration last month and this email has been stuck in drafts. I have just seen your review. Please see the email below, feel free to call me on 07775 389429 at a convenient time for you.
_____

Thank you for sharing the videos with us, and we have also received your voice message indicating that you tried to reach out.

We have reviewed your correspondence I've observed in one area a structure has been placed on the artificial grass, which wasn't present when we initially installed it - it's important to note your base is composed of aggregate, not concrete, and an addition like this will void your warranty.

Your lawn was installed last year and you are experiencing these problems almost one year after, the aggregate would not be going anywhere unless it’s physically taken out of the ground or the underneath is sinking and/or ground movement and/or soil movement. I understand this could also be attributed to the performance of the soakaway that was installed by your builders. If this soakaway is not functioning as intended, it might lead to further complications. This situation is akin to sinkholes and could, unfortunately, would nullify any warranty, where this is not a defect of the installation.

It's crucial to ascertain the underlying cause of the issue. Regrettably, this isn't something we can rectify by merely screeding the dips, as it won't provide a lasting solution, and a callback. Although this may not be the response you were hoping for, I would strongly recommend consulting with a drainage specialist who can offer expert guidance in resolving the matter effectively. Once this is complete, we would be happy to quote you to make the base as it was on the completion of the installation.

Of course the structure was not there prior to plastic grass installation as there was a big hole, which My Luxury Lawn filled in with aggregate Looking at the videos sent. You can quite clearly see that the sinkage is not affected by the structure as there is a dip that the sleepers highlight.

"Adam was brilliant!"

Adam from the company was amazing!! Customer service form the team was extraordinary but he went above and beyond. Highly recommend using, 10/10

"I recently used my lovely lawn for work…"

I recently used my lovely lawn for work on my front garden. Really efficient and communication was excellent. They done a brilliant job, I will definitely use them again.

"Palmers Green"

Expectations were managed and i was kept informed of appointment. The team arrived on time, worked well to take existing lawn back. Applied fresh layer to level out the dips and make even. Re-laid lawn and pinned back in. Very quick and washed down garden. I would have preferred a little more material to have been put down to bring the level up to the decking, but it is a definite improvement and will monitor how this is for a while.
Team followed up very quickly and checked on satisfaction a couple of weeks later.

"We have just had our artificial grass…"

We have just had our artificial grass fitted and we are so thankful for My Lovely Lawn. They are truly an excellent company that have made us feel confident about the procedure from start to end. Everything went as planned and they were very professional and quick!

"Excellent overall experience"

From start to finish mylovelylawn have been excellent . Dilan and team are very knowledgable and give honest advice. From Shalini booking in the materials to Dilan having to change my request every few days with me changing my mind they have been so so good. Not forgetting Adam, Nick and the rest of the team you guys are outstanding. The fitting is immaculate very neat & tidy. No mess left behind . Me and the Mrs are very happy we made the right choice coming to you ! If you want no hassle professional accurate service go to mylovelylawn you won’t be disappointed. would definitely recommend . Thank you to you all

"Amazing team"

My lovely lawn team did our garden and we couldn't be happier! All the members of the team are so helpful, professional and friendly. We contacted Shalini and thanks to her amazing help and personality we were sure that we made the right choice using my lovely lawn. We will recommend them 100%, Thank you My lovely lawn team !!

"Thanks a lot to Lovely Lawn Team"

Thanks a lot to Lovely Lawn Team, they did everything very professionally, you do not need to worry about anything. The installation was quick and seamless, the result is great. The price is also very good, I doubt anyone else in London has that price with such high quality of service and grass

"great job!"

I am happy with the transformation of my garden and would definitely recommend this company!

"5* Service"

Amazing service from start to finish, We can’t thank them enough for the makeover they have gave our garden yesterday! We would highly recommend their services. Nik, Adam and Shalini thank you so so much for giving us our dream garden.