"Great Tape, Great Service!"

I've been working with Custom Tape on a few projects and they have been really great to work with! A really helpful chap, Adrian was very attentive in helping me throughout the whole process, especially with the artwork as that can sometimes be a bit complicated, he guided me the whole way! Would definitely recommend Custom Tape, plus their kraft paper tape has great eco-credentials, which was really important for me!

"Dealing with this company was a breeze"

Dealing with this company was a breeze. They are very professional. I was unsure about the colours and the artwork and they guided me each step of the way. When I received the goods, I was so pleased with the quality of the print! Absolutely impeccable! The design required circles to be cut in half at both edges and they delivered PERFECTLY. The colours are vibrant and the quality of the tape is very good. I dealt with Toni and with Adrian and they've always been very professional and helpful.
I am in the process of finalising my next order.

"Others are better.. and cheaper!"

Other companies are better.. and cheaper. Premier Limpet, Contact Packaging and Kilby’s are all just as good and you get what you actually ask for... in some cases at a cheaper price too.

In addition to this, the customer service departments of the companies above are open to listening to issues if they arise and set about resolving them where appropriate.

The tone of the emails I received from Customtape are best described as bullish and I still feel unheard 2 weeks later and have given up.

This frustrating experience has cost £400 without so much as a sorry from Customtape. They have repeatedly told me that the product they sent is much better than the one I ordered. They are not even acknowledging the fact that it is not what I ordered, and not what was specified.
I see from other reviews that this does seem to be an issue. I wish I had read the reviews before I ordered.

"Great service and a great product"

Love the tape, we always get messages from customers saying how much they like our branding even down to the parcel tape. Always quick and efficient service when ordering too!

"Great company"

Great company, quality tape, made in the UK and delivered very quickly.

I recommend

"Great experience ordering from Custom…"

Great experience ordering from Custom Tape. Very easy to communicate with and super fast delivery!
I would definitely recommend.
Special thank you to Lynn for assisting us when ordering.

"Bespoke Tape"

We used Custom Tape for some bespoke branded tape for our marketing purposes and we were really happy with the quick support and results. Thank you!

"Just switched from plastic to paper…"

Just switched from plastic to paper tape and so happy about it. Great help from Danielle. Happy Customer

"Perfect Service from an excellent company"

I have used Custom Tape for many years and have found their customer service and product range to be excellent, I highly recommend Custom Tapes.
Time and time again they have succeeded in meeting the customers short deadlines & demands , equally matching their high expectations.
NS MD CS

"Shocking experience with custom tape"

Our experience with customtape.co.uk was really really bad. I was left feeling a bit shocked that a company would behave in this manner.

We first emailed them to request a sample of their printed tape which they kindly sent.

The tape was good quality so we placed an order for a few hundred pounds of the same tape, but with our logo. We were quoted a lead time of a week, but three weeks later the tape hadn't arrived and our company had run out of our old tape as we hadn't ordered more after expecting customtape to deliver by this time.

When the tape arrived it was a different colour from the sample, a different size and a different adhesive type. Every single aspect of the tape was different.

I wrote to the sales rep and told her and she requested that I send 1 roll of the tape back, along with the sample to show her the difference. We sent the box back via signed and tracked delivery to the address she provided and despite the package arriving and being signed for with a geo location tracking, she said that nobody had received it.

After asking for a refund or a replacement, customtape simply stopped answering my emails. For us, the total loss is a few hundred pounds which isn't a big deal, but the whole experience with the company did leave us feeling a bit let down.

I definitely would not recommend this company. We switched back to Transpack and Kite who have delivered great quality tape to us for the past few years. The price is a little bit more, but at least you get what you paid for.