"Scam???"

I ordered quarter inch elastic back in March with a $20 shipping fee . As of Today May 7th I still haven't received it. I've been trying to call and sent text messages since April 24th and no one is getting back to me. Today I sent an email requesting a refund. Possible scam? If I don't receive items or a refund by May 15th, I will file on ftc.com /complaint

"Great product 👍"

Great product 👍

"I will not do business will this…"

I will not do business will this company ever again. I placed my order on 4/20/19 and received it on 4/24/19, not bad. But when I checked the order that I received I found a fabric pattern that I did not order. I called the phone number provided by the company web site, I was brushed off and was told they would call me back. Its 5/6/19 and it hasn't happened yet. I even sent two emails to Snyder Creek with photos of what I received, and I'm still waiting for a reply. Their customer service is very bad.

"Prompt Shipping"

Prompt Shipping, accurate

"Exactly what I wanted and fast…"

Exactly what I wanted and fast delivery. Thanks.

"Always easy to order and prompt delivery"

Always easy to order and prompt delivery

"Top quality fabrics and prompt…"

Top quality fabrics and prompt attention if a problem should come up!

"Great service on the phone"

Great service on the phone. Order received on time. Only wish I could have had another shipping option that wasn't 7 to fees the cost of the order... but I needed it so paid

"Always GREAT quality and fast shipping"

Always GREAT quality and fast shipping. I continue to re-order.

"Very high quality materials and fast…"

Very high quality materials and fast order turnaround.
Only complaint I have is shipping costs.
Someone needs to sit down and play hardball with UPS, FedEx and USPS.
As much product as Snydercreek ships on a monthly basis, I'd pit the big 3 against one another and get better rates.
5 stars for Snydercreek anyway !