"The table management feature was…"

The table management feature was incredibly helpful in optimizing seating arrangements, especially during busy hours. The kitchen display system worked flawlessly, reducing errors and speeding up service. Additionally, the loyalty program was a major hit with our customers, encouraging repeat visits and boosting overall sales. Lastly, the support team was top-notch—always responsive and ready to help when needed.

"Made promises they could not deliver on."

I signed up with this company after meeting them at a food show. They claimed to be so much better than the competition and especially better then what I was using. Made lots of promises about seemless migration of our systems and other cool features. They delivered none of this.

When it became clear Katalyst could not deliver I made the decision to revert back to our old system. The Katalyst platform was slow and clunky with way to many steps to create a transaction. Each transaction took about 45 seconds longer then our current system. This may not seem like a big deal but when doing 400-500 transactions a day it adds up.

I reached out to the CEO to cancel service and with some back and forth got him to do it but even though we had only used the system for less than one day they charged me almost $1500 in fees. Then when I tried to arrange return of POS equipment they told me they wouldn’t take it back. That was another $10,000!

I knew they were a relatively new company, only a couple years old but I had high hopes. They failed to deliver on every level.