"Disappointing - Lack of fragrance"

Purchased drawer liners and 3 scent bags. Order arrived promptly. Goods were in a very oversized box which is such a waste.
The products, sadly, are very disappointing, they lack fragrance. The drawer liners lost any smell after a few days.

"Clothes Company"

Clothes Company, have been appalling and when a parcel was delivered by Royal Mail it was thrown over the fence. Photos were supplied before opening and once opened showing several items damaged. I penned an email but unfortunately it did not send, when I realised, sent it but they would not look at it said to late, and when I escalated as a complaint was told that I would need to claim from Royal Mail who are their courier and knowing them will not even get a response. Jamie said if I got a refund and reordered he would send me a free gift!! Really so disappointed as reviews read well, but clearly only when they are getting compliments! Was only wanting the damaged items replacing not whole order, shocking.

"An amazing company"

Bridget was amazing!
On Sunday, she answered an e mail almost immediately and resolved my enquiry (not an issue) forthwith.
The regular Clothes Doctor products and service are always excellent and I am thrilled at this
Outstanding customer service from a fabulous brand.

"Clothes Doctor products are"

Clothes Doctor products are, quite simply, amazing! My moth count has gone from seeing 10-15 a day to the odd 1-2 per week! I couldn't live without the Knitwear Mist and the Clothes Refresh spray and I have the little anti-moth pouches in EVERY wardrobe! I am now going to line all of my drawers with your drawliners as an added protective measure! Not only are your products FABULOUS but your Customer Service is superb - well done CLOTHES DOCTOR!!

"Brilliant Customer Service"

I had a query about my order not being received, and within less than an hour I had received a response and had my issue resolved. Amazing customer service. And I love their products too.

"Happy Customer "

I have several of these products and absolutely love them all, especially the Steam Water which has a gorgeous scent. The bottles also look good on the shelf! Delivery has always been efficient and customer service is excellent. I wouldn’t hesitate to recommend Clothes Doctor!

"Pretty rubbish service and product. "

I ordered a box of six woollen clothes sprays as christmas presents last year. Seemed like a nice thing to give people. it is a nice smell in fact. Despite my contacting customer service I did not get a reply about where the order was.. The order finally arrived about two months late. So I will keep them for this christmas. I thought I would use one to see what it is like and the spray has broken after a single try. Tried another one, Spray has broken after single try. Obviously too late to send them back now. Looking at the pictures on the website now looks like the bottle has been upgraded. Will try to find new spray bottles.

Update - customer service have been in touch but I still need to spend £12 on new spray heads.. hmmm

"Pointless"

They never bothered to respond to my repair request quote. They did however sign me up to their spam newsletter which was fantastic!

"I love my purchase"

I love my basil and mandarin liquid detergent and conditioner. I would definitely continues with my purchase in the future. My skin has been so sensitive to other wash products. this ideal if you have sensitive skin or psoriasis (well it worked for me)

"Excellent shirt collar turning"

I asked Clothes Doctor to perform a collar turning on a much loved shirt. The work performed by Ellie was excellent and I am delighted with the result.