"Great customer service is measured when…"

Great customer service is measured when things go wrong, not when things go right, David certainly went above and beyond when things did not go to plan. Despite David sending a sample, when the order arrived, it didn’t suit the project we were working on. I was gutted as the covings was stunning. I wasn’t aware that returns were to Ireland but quickly realised the challenges with couriers/customs ect. After a few calls from David, he found an unimaginable solution which avoided us having to return to Ireland. David really did put us as the customer first. He runs a great business, with a great selection of products and most importantly he puts his customers at the heart of everything he does. I’m sad our order didn’t work out this time however, I hope to use David on future projects and would definitely recommend Coving Direct to family/friends.

"Brilliant service"

Easy communication, fantastic product.

"Excellent customer service on both…"

Excellent customer service on both occasions that I’ve used the company

"Good.products at good prices"

Good.products at good prices

"Very quick response to original order…"

Very quick response to original order also when I realised I hadn't ordered enough I rang them and they was really good and sorted me some more very quickly amazing

"Great product - Great service"

I have two ceiling roses from Coving Direct. The product is great quality and is produced to accurate tolerances. It requires no “finishing” once fitted.
They are a small business and great to deal with. They communicate well and respond in good time.
I would definitely recommend them.
Delivery times are slightly extended as they are based in Ireland.

"Good communication with seller/company"

Good communication with seller/company, thankyou.
Quality item well packaged.
Would recommend.

"Very well packed & delivered at agreed…"

Very well packed & delivered at agreed time

"A True Diamond"

What can I say, David, you do what a lot of companies do not. You care about your customers, you communicate and your are sincere, qualites these days that in many quarters are lacking.
Thankyou for all your help and full communication you are a true asset to your company and I hope you never lose sight of your goals.
The product is great, as described and of very good quality.

"David is an asset!"

My order was going to be dispatched a day late, I know this because David got in touch with me as soon as my order was placed to let me know. Customer service was second to none! Absolutely fantastic business! And the coving I opted for was delivered very well packaged and all tracking was sent to me. I can't rate them high enough!