"At the end..."

At the end of last year (I do apologise if certain dates/times and certainties are a bit vague, but when you get to my age (nearly 80) things are not as clear as they used to be) I bought a Spotting Scope from Dark Clear Skies. I used it once (possibly twice) and then put it away for the winter. On reopening the box in the spring of this year, I noticed a rather large crack in the top of the Spotting Scope, so I informed Paul Stevenson (?) at Dark Clear Skies of the problem.

My email was promptly answered, but after that I thought it was taking rather a long time to rectify so I emailed again. Again the email was answered with a promise to clear the problem up. A day or so later I received an email from Paul Stevenson asking for more details. This was fine, but the timing was not good. I have serious health issues (physical and mental) and was in bed at the time, as it was gone eight in the evening. So because of my mental health issues I couldn't think correctly so I just blocked any further incoming emails!

This all took place some months back, so I emailed Paul Stevenson yesterday and said that this protracted issue could have been sorted out so easily.

"What a fantastic service."

What a fantastic service and shop. Pre ordered a Seestar S30 back in December. Was informed would be mid Feb for stock. Received an email Sunday to pay the balance, which i did immediately, the product arrived Tuesday. Super quick postage and the product is amazing. Will use this business again.

"I have purchased a few items from this…"

I have purchased a few items from this site.
Excellent customer service from Paul.
I recently purchased an ASI533MM camera. I received it very promptly but there was a problem with it.
Contacted Paul and he replaced it no problem.
I strongly recommend this site.
Anthony

"Have parted with £265 pound almost 4…"

Have parted with £265 pound almost 4 weeks ago. Products haven’t arrived. Do not use site

"competitively priced"

competitively priced, good communication from seller, item arrived promptly.

"Great coms and prompt delivery of the…"

Great coms and prompt delivery of the Solar Astro film. Got great results. Very pleased!

"Good price for the Filter Drawer by…"

Good price for the Filter Drawer by Astroasis, came promptly, and its a solid piece of kit.

"Fast and efficient"

I ordered a Player One Ares M Pro and Phoenix filter wheel 9pm Monday night. It was dispatched that very night and I received it today (Wednesday). Well packaged and fast service. Highly recommended service.

"FANTASTIC"

FANTASTIC. Great company and a very nice owner paul,who goes the extra mile. Looks like the northwest has a local astro dealer at last. Well done.

"The first of MANY purchases!"

This was my first purchase with Dark Clear Skies and it certainly won't be my last! :)

Paul was super quick to answer my questions about his stock availability and I was very much put at ease in dealing with a new UK based retailer, based on our email conversations.

Placed my order late on Saturday and was delivered by Tuesday morning, with excellent packaging.

Thanks again Paul and look forward to burning a bigger hole in my wallet with you going forward! LOL!