"HORRIBLE Customer Service- CC Fraud"

I initially heard about this brand from an athlete I follow on social media. He had a link in his bio that had a discount code so I used it and went to the Trumeta website. I ordered 1 buy one get one free bone broth protein. I had to click thru no less than 10 ads when I was trying to purchase it (things like “are you interested in this…” and you have to click no to move on. The price was $45 for buy one get one but I entered my credit card CVV number wrong and it declined it. So I went back and tried again but this time it came up w $89 so I just closed the order and was fine w not getting any product. The next day I get an email saying my product was shipping and I’d been charged $89. I emailed and asked about this because I didn’t want $89 protein. The Customer Service rep said he saw that my order didn’t go thru because my card was decline so it was a mistake and nothing was being shipped. A week later a shipment arrives!!! And I was charged $89!!! I emailed their customer service - replying to the initial email where I was told nothing was being shipped. A diff rep responded and said I could get a refund if I mailed back the product AT MY EXPENSE! I said I would settle w a refund on half since I received 2 bottles but was charged for TWO orders of a buy one get one (which would be 4 bottles). The rep argued that quantity 2 of a buy one get one IS only 2 bottles and I was charged $89 bc that is the price of one bottle. On their website it says 1 bottle is $45. So they are SCAMMING people w a buy one get one and actually charging them for 2 full price bottles AND charging cards when they shouldn’t be AND refusing to make things right. I would never pay $89 for protein. My CCV was entered wrong bc I was trying to remember it from memory so why it was DECLINED but then charged later and a product mailed to me is not right. I would have cancelled the order when I saw it was
UPDATE: Trumeta issued the partial refund. But only after posting to Trust Pilot. Not during the MULTIPLE emails to their reps.

"I’m a Personal Trainer"

I’m a Personal Trainer. I really enjoyed the taste and I felt energized all day while training clients! I was less hungry and I also noticed it helped my digestion! It helped me have a better workout and I just felt stronger throughout my body !!

"Your mush-coffee is good"

Your mush-coffee is good, however your shipping needs to improve cause it sucks. On your web site you state that the delivery time 2-3 days.
My first order took 8 days to arrive. The 2nd order was places on Nov. 21st 2024, it was promesed to be delivered by Nov. 26 2024
Today is Dec. 4 2024 and the tracking still showing as running late.

"Loved the taste of Trumeta!"

Loved the taste of Trumeta!
The red's gave me just the right boost I needed to keep me going with my day!

"Loved the Trumeta REDS for faster…"

Loved the Trumeta REDS for faster metabolism. Tastes great and keeps me energized and hydrated all day!

"it is a very natural taste "

It is something I could definitely replace my coffee with. It is awesome, but my favorite thing about it is that it’s organic!

"Great Superfoods Product"

Great superfoods product. Tastes good and it's also energizing so nice to take in the morning! I've been drinking one a day!

"Best experience in a very long time"

Best experience in a very long time. Website, order, and shipment was so simple. Customer service is top notch and products wow! Absolutely amazing. Nothing short of perfect highly recommended!

"I love this product"

I love this product. It really gives me energy to go throughout my day and it tastes really good

"I love the Reds! Just try"

I love the Reds! They came quickly and I've noticed a difference immediately. Less brain fog and more jitter-free energy. Have since repurchased and my boyfriend is also now a convert.