"Hello Troo?? Company Closed Down???"

Hello Troo??? Your website no longer exists and goes to some Chinese page worryingly! Has the company closed down. The last order was in 2023 but haven't been able to contact you since then. I really feel you should reply to these reviews. I've always liked your Troo Syrup which I used for cooking and porridge etc. I've got only 2 bottles left and wanted to order more. PLEASE REPLY TO THIS & OTHER COMMENTS & LET US KNOW FOR SURE THAT THE COMPANY HAS CLOSED DOWN?????

"Why did they disappear without a reason?"

I am insulin resistant, and it has always been difficult for me to find a breakfast that suits my needs. When I ate Eattro, I had something tasty, and I never experienced blood sugar drops throughout the day. I was thrilled and willing to spend up to 6 per pack if they had raised the prices. I haven't found a similar breakfast since then. I'm sorry they're gone, and I hope they come back or that someone buys the company and the recipes.

"Where have they gone?"

Where have they gone? No one replying, no website.

"Troo foods, where are you?"

What can I say, I loved Troo foods but since May 2023 when i tried to buy more seems impossible to actually buy anymore from these. No explanation given in my face book enquires. Up until then always reliable, whats happened? anyone know , even their web page is down, very disappointing

"Anybody or anything out there at Troo?"

This is an update from March review. Eventually a reply from Troo in March to say product fibre syrup back on sale end of that week.Now late May and despite several emails from me to which there has been no reply for some months, there has been no fibre syrup for months or anything else it seems. Website has not been updated for ages. Really sad. Had they replied to emails and with honesty that they can't do many products now for various reasons, I would then have understood and also would have felt as if I had been treated with respect.

"Disappointing Customer Service"

Have ordered Troo for a number of years, my last actual 6 jar order was actually in mid-February.

Only to find myself unexpectedly receiving an order a month later claiming the previous one was subscription, when that was not that case and tried unsuccessfully to cancel order via email without a response. Previous reviews would suggest am not the only one this has happened to.

On top of that, the unexpected March 6 jar order arrived with one jar smashed and have been unable to contact the company by either email or phone number, with both email and Instagram messages receiving an automated response.

Am disappointed by the lack of response and poor customer service.

"Awful customer service"

I have used Troo for over a year so decided to place an order for 6 jars and couldn't find it at my local supermarket.

Received the 6 jars, opened the first one and found that even using a 1/4 of my usual amount (the recommended dose) was upsetting my tummy. Stopped using the product. Wrote off the remaining 5 jars as a learning curve.

Then received an email to say my subscription had renewed. I had not to my knowledge signed up for a subscription but immediately emailed the email at the bottom of confirmation to say please cancel order and subscription as couldn't use product.

My email wasn't replied to, and a few days later had dispatch notice. Emailed again, no reply, then again. Had email today with following comment: "So sorry to hear you’ve had a problem with our syrup but it does say that you shouldn’t use too much in one go as it is very high in fibre! Unfortunately, we do not accept returns as they are food items but we have now cancelled your subscription."

Now have 11 jars of Troo I can't use.

"Is the company going under?"

I have bought Eattroo for a couple of years but now a days i can not find the products anywhere. Even the company website has insufficient stock. What is going on??

"Customer service is appalling"

Customer service is appalling. Delivered to billing address not delivery. Classed as my fault.

"I used to really love Eat Troo products…"

I used to really love Eat Troo products and buy them regularly.
Unfortunately I recently ordered a bundle off them that took over 2 weeks to arrive (indicates 4-5 working days on their website). I since moved house and they were not able to sort my missing order. They have repeatedly ignored or avoided my messages via email and Instagram. I have never experienced such poor customer service. They have made no effort to try and help sort the issue or reimburse me for this. I loved buying these products so this is a real shame and I am quite shocked at the lack of support they’ve given.