"Excellent lettings team"

We, as landlords, have been very happy with Eastons over the past 15 years. The lettings team are very professional and have a good rapport with both their tenants and landlords. We have decided to re-let our property with them and look forward to many more years of great service.

"I would avoid if I were you"

I would avoid if I were you, all the negative comments so far actively reflect my prior dealings

"Avoid: Rude, Evasive & Ignorant"

My daughter was at university in Epsom and she found a property through Eastons that was close to the campus that was advertised including a fortnightly communal area cleaner. The viewing was interesting with the representative from Eastons severely hungover and disinterested in the property.

There were 3 other tenants in the shared house who were in their notice period and soon left. When they left, the entire house was painted, except my daughters room. Contractors would turn up unannounced: 7 people on one occasion being landlord, landlords daughter, estate agent, a viewing, carpet fitter and painters/decorators all in one go!

The smoke detectors became faulty and despite repeated reporting to Eastons, this was not taken care of until I became involved many months later. SAFETY OF TENANTS IS NOT A PRIORITY.

The cleaner never appeared even though this was queried with Eastons, contact was ignored repeatedly.

Whenever contacting Lorraine, Julie, Lavina and Charlotte and we were always fobbed off to someone else, rather than politely forwarding the query. Their attitude is blunt to the point of being rude. In order to get any response from Eastons, rather than being nice you are better mirroring their appalling attitude.

Customer service appears bottom of the priority for this estate agent. Avoid at all costs, even if the ideal property is with them, you are better off going through anyone else.

"reply from previous review.."

In response to your reply from previous review, I am actually an estate agent myself out of the area and I am very understanding of certain situations. However, I was initially told the landlord had found his own tenant not through Eastons and then for me to follow it up as it was still showing available and to be told Eastons had someone going through referencing was very disheartening. We never got the opportunity to increase our offer further and we were never told there were multiple people bidding for the flat. We was told there was one other couple and they didn’t get it either. So yes, I feel we were lied to and did not get a fair opportunity to bid for the flat.

"With Eastons you can not fault them the…"

With Eastons you can not fault them the service you receive is out of this world they always give you 110% and every time with a polite friendly smile. Eastons please keep up the good work you are unique in the best possible way the housing Market wouldn't be the same without you.Definitely recommend From a cheerful tenant.

"Recommended and justifiably so!"

They came recommended from a friend, and lived up to the recommendation. Showed initiative, urgency and a great attitude throughout the sale process. Restored my faith in estate agencies, and showed how it should be done. Huge thanks from us.

"Have no doubts, Eastons are the best ever!"

Amazing service. The team really look after you and your property. Highly recommend it!

"loyalty"

For over 14 years Eastons have been successfully managing the letting of my house in Epsom and introduced many people who have lived there.

For my part I am thankful to their professional teams in managing both the lettings and sales activity. Given that I don’t live locally this continuity has been invaluable.

"Great service and sold my house in difficult market"

Great experience. Sold our property in very challenging times athe moment and it was surprising how quickly they manage to sell my house. Service was outstanding, communication second to none and was always there to answer any questions we had. Highly recommend these guys.

"Great service from Lavina and Martin …"

Great service from Lavina and Martin from start to finish. Always found them very helpful which I will never forget and would highly recommend to anyone wishing to buy or sell.