"I purchased something but it turned out…"

I purchased something but it turned out to be unavailable. It is annoying that the site showed products that were out of stock. But I got emails and calls from the company to check on what I wanted to do - great customer service!

"I bought a robe gift for my husband"

I bought a robe gift for my husband. Easy to buy, fast shipping, good quality. He loves it

"I have had several calls with Mason at…"

I have had several calls with Mason at eSteamed Saunas. He has helped me track down information about the sauna I was thinking about buying. He even reached out to the manufacturer to get more details and went above and beyond to find what I needed.

"I called into their hotline and did not…"

I called into their hotline and did not get an answer but I received a callback and an email not long after. The customer service rep who helped me was very nice and thorough.

"WOW."

WOW! This company is really great. The website is clean and easy to use. I was able to get financing on a sauna I’ve always wanted. I had sent in a question to ask about my delivery time and got a response right away!

"bought a robe for family mamber who…"

bought a robe for family mamber who passed away before it arrived. Tried to return it, still in original package and was told that you didnt accept returns since your supplier wouldnt honor it. Now. What kind of crap is that?

"Great hats"

Great hats.

"We look forward to using this every…"

We look forward to using this every day. I wish we had gotten one sooner! It helps us relax and allows us to sleep much better. The list of health benefits is very impressive. Customer service is amazing! Highly recommended!

"Good quality and fast shipping"

Good quality and fast shipping. The hats fit very well and wick the moisture away quickly.

"Customer Service is Amazing"

I haven’t yet put together my sauna; however, when unpacking the parts some parts were missing. I contacted Customer Support immediately and was blown away with the amount of support, communication and willingness to go above and beyond. Highly recommend the company to anyone looking to buy a sauna.