"Unprofessional and inefficient"

I am a buyer of an apartment and this is my seller's solicitors firm. I am writing about their office on 413 Bury New Road Prestwich M25.
My solicitor already done everything ready to go and set date of completion on the 5th Nov and this solicitor showed how unprofessional and careless by handling the case poorly as contacted us to tell us his paperwork not completed claiming further documents needed from some source. It was not unforseen to justify their poor performance if they only seeked the documents early in the process. My solicitor and the agency were all shocked and surprised of why wasn't done earlier. This solicitor is absolutely waste of time unresponsible and if was my solicitor I would have demanded full explanation and would definitely go through formal complaint.
So BE AWARE and think twice before instructing them.

"Recommendations count!"

I had been recommended by a friend to use Butcher & Barlow and I made the right choice. Kimberley and Laura made the whole process seemless and were always available for any questions that I had. Their business is very open, and I knew each step of the way what was happening and kept updated. I would thoroughly recommend anyone to use them!!

"I used Butcher Barlow for two"

I used Butcher Barlow for two
Separate legal
Issues. The Will making advice and support was completely first class. The solicitor was empathic and understanding and made the process for me a good one. Thank
You

"Extremely upset to have been bullied by them after being a loyal customer"

Update: Since raising this review with only 1 star the issue has been resolved and my money refunded so I've updated it to 3 stars (had this been resolved before I needed to raise a 1 start review I would have happily given Butcher and Barlow a 5 star review). Thank you to the team who resolved this for me I wish your accounts receivable team had been empowered to be as solutions orientated as you.

Original Review: 6 months after having closed the transaction I hired them to organise Butcher and Barlow LLP sent me an additional charge due to a mistake they made on their original bill. Since then I've questioned them on it and suggested I shouldn't have to pay for their mistake but rather than admitting fault and honouring the relationship with a longstanding customer then have raised legal action against me for £124. Never trust these bullying con-artists!!!!

"First class service again from"

First class service again from
Carol Carr & Susan Simm. Highly recommended, have used them before and would use them again

"Had to report them to the ombudsman!"

the most apaulding customer service I have ever received
have had to refer them to the ombudsman as well for substandard representation from one of their "trusted" barristers
horrific in court and for owned by a solicitor
after following complaint procedure they ignored the complain and then made harassment phone calls demanding money
avoid them at all costs total charlatans!