"Fantastic Customer Service"

Expanding my micro flower farm so I ordered netting for horizontal plant support. The net I ordered arrived promptly (as before) but unfortunately I didn't realize it was "diagonal" as opposed to "square". One phone call to Customer Service and the equivalent length of netting that I needed was dispatched and a courier pick up up of the diagonal netting arranged. A fantastic company that I've recommend to other flower farmers and whose products are robust and great quality.

"Really happy with Knowle nets"

Really happy with Knowle nets. I placed an order last year for a raised bed cover for a new raised bed. The frame and cover were really sturdy and performed well and survived the winter months. Now in 2022 I have created two more raised beds so ordered another raised bed cover. Knowle nets delivered it within two days. Amazing delivery and service. Recommended.

"Very delayed delivery, no contact from knowlenet"

I ordered a fruit cage on 19-Apr-2021.
I paid £15 for shipping for an up to 10 day delivery lead time.

23 days later it was not delivered.
to add insult to injury, knowlenet did not even have the courtesy to update me nor reply to my emails asking for a delivery update.

The fruit cage eventually arrived a month after ordering.

Knowlenet don't reply to emails or phone calls.

"Very pleased with our cage"

Very pleased with our cage. Took a while to come but we understand there are major problems all over the country with getting some parts. I rang up and got through to a lovely lady who informed me I would have it by the end of the week. It came the next day. It’s already up and now stopping the birds from eating all our fruit.

"Avoid"

Avoid, order placed and payment taken a month ago. Claimed one of the nets ordered not in stock but would send different size, nothing and now no response to contact. Probably going or gone bust.

"atrocious customer service."

atrocious customer service.

placed a order having previously been a happy customer. after very prompt payment capture i then heard nothing for a week, i called up and was told that i would receive my order in the next couple of days. a week later having heard nothing i called again - this time i was told i would receive an update that day and should have my delivery the following day. again nothing.

not sure what happened to this firm but would advise anyone who relies on good service, prompt delivery and committed follow to give these guys a wide berth!

"A thin dusting of snow brought the…"

A thin dusting of snow brought the entire 8m X 20m fruit cage down. Agreed we did not take the roof netting off but it was only a very light dusting of snow most of which went through the roof netting. Every rod has been bent to some extent, a complete right off after 18 months. Rod walls too thin for the job, a waste of money.