"Recently purchased a LRD Tracker"

Recently purchased LRD Tracker for my Defender 90. Excellent value for money and peace of mind - it’s an added level of security. Delivered in plenty of time for it to be fitted. Was kept informed throughout all the stages of delivery and fitting.
Extremely helpful with any queries about how to use the product.
I would highly recommend the LRD tracker and the other security products they have.

"Really poor customer service"

This company seems to have really gone down hill , used a couple of times before with no problem. This time ordered a product on the 24th of November and at the time of ordering it was supposed to be a 5/7 day dispatch time. By the 6th of December had heard nothing so sent an email with no response. Went to the online chat to be told it was out of stock with the supplier (would have nice to be informed) they where talking to them the next day and would update me. Now the 16th of December 2 more emails sent with no reply and they don’t even answer the online chat although it states they reply within 1 minute. Next step will need to go through PayPal. I understand products can be delayed in the current climate but there is no excuse for such poor communication.

"Will provided excellent service and…"

Will provided excellent service and also professional advice during my recent Trackstar purchase. The installation was carried out on time and with the absolute minimum of fuss, and I have no hesitation at all in recommending him and LRD Security wholeheartedly. I shall definitely remain a customer for all things security related.

"Defender security products"

Will has gone out of his way to supply all the top quality security items I needed for my Defender. Prompt replies to emails regarding supplies and delivery dates. I found a company here who still operates a customer care policy which is rare these days and especially through these tough times for small businesses. Would have no hesitation in recommending LRD Security.

"Superb and great to deal with, nothing it too much trouble"

I've dealt with LRD on a number of occasions now and having spent £1,000's with them, I would have no hesitation in doing so in the future. Will and the team have been excellent throughout the sales process and have given top-notch telephone and email support with all items, even across the weekends. Many thanks folks, you're running a great setup and I look forward to buying from you again in the future.

"I got great help and advice!…"

I needed some advice to check that the ignition inhibit loom would work with my Defender before I placed my order and I got great information with tip on how to fit it.
My order arrived promptly.

"Terrible customer service"

Terrible customer service! Ordered a product that wasn't suitable so returned promptly to the address outlined on the website for returns. Turns out the website address was incorrect and Will replied saying "the product will get lost". After numerous emails and a few sporadic unhelpful replies, I had to resolve through Paypal resolution centre who repaid me in full! A bit of courtesy would have gone a long way!

"Terrible customer service"

Terrible customer service. I ordered time sensative part with overnight shipping. Has been a week and a half now and no part has arrived. Rude emails and Lengthy reply times. Acted like I did something wrong by ordering part from them and expecting it in a timely fashion. two weeks shipping on an overnight package is not acceptable and it's still not here!!!

"Great customer service"

When I called to discuss my potential order the sales team were extremely helpful and more than happy to take the time to answer any questions I had.

Once I had placed my order I received such a polite email thanking me for my purchase which was so lovely.

An absolute pleasure to do business with!

Thankyou!!

"Happy customer"

Promt and professional service