"Help with technical problem."

Had a technical problem with the levelling system in my new caravan (caused by myself) so I wrote to E P and had a very quick response and excellent easy to follow instructions on how to fix it which I could never had done by myself. Such a refreshing change to have such good after sale service. Well done.

"Very professional 100%recommend these…"

Very professional 100%recommend these guys and very impressed with the whole process and the leveling system

"I paid my local caravan dealer a…"

I paid my local caravan dealer a £1000.00 deposit in January, it is now May and the system is still not fitted. My caravan dealer is saying that they cannot get the kits from E & P who are now owned by alko. Have tried phoning E & P they say that they will call me back but they never do. Please do not waste your money on this cowboy company.

"Remote sorted"

After having a repair carried out at Blackburn depot I couldn't pair my remote following the instructions, I bought a replacement remote and that wouldn't pair either. I took my van back to Blackburn and in minutes Chris figured out that the Donkeys at Elddis had labelled the fuse box incorrectly. Well done Chris znd team at E&P.

"Expensive, unreliable and stressful."

I had the full E&P system fitted by Rosmia around one year ago. To be honest, it has never worked properly outside the nice level confines of their workshop. I am convinced there is a fault with the levelling part if the system as every time we use it, it ends up out of level despite many manual set ups and recalibrations. On one occasion the jacks refused to retract. They sent an engineer out to get them to go up and then I had to deliver the caravan back to their workshop which is a good six hour round trip. They replaced a washer, tested the system and declared it as fine. Got home from a trip today, pressed the auto level button when on our drive and the near side axle jack nearly blew a gasket trying to lift the van right off the ground even when it was already far too high on that side already. We purchased this system to remove the hard work and stress of levelling up on sites. I wish we hadn’t bothered as the worry about what is going to go wrong next is far more stressful. Don’t waste your money.

"First class caravan installation by SAP Doncaster"

Having ordered the full caravan levelling system, as the initial installation date approached, supply issues on the continent resulted in a new installation date being advised. This was now after our planned holiday to France. When SAP were told about our holiday to France they pulled out all the stops and were able to fit the system just 4 days before we set off for France. The SAP team has years of experience installing these systems and did a fantastic job for us. Full demonstration when we collected the caravan after the installation. Very friendly team and great customer service. If you want the E&P system fitted to your caravan, I completely recommend SAP Doncaster.

"Avoid SAP in Doncaster."

If you want E&P fitted my advice is to avoid SAP in Doncaster. Five years ago I posted a positive review when they fitted it on my motorhome, but there is no doubt in my mind that this firm is not what it was. I had it fitted once again last summer on a French motorhome that had so many problems that I rejected it. SAP removed the system and early this year refitted it on a new Globecar I'd managed to get hold of. They also fitted Gaslow for me.

When I got home I noticed that the solar monitor wasn't working, so took it to Rhino Installs in Preston, who fit all my electrical accessories. They told me that a fuse had been removed during the E&P installation but more importantly, they'd disconnected my B2B charger, which meant that my 200amp lithium battery would not have been charging as we drove. I also ordered a Gaslow internal monitor for two cylinders. I put it in writing and even added a link to the product. When I collected it they'd fitted a single-cylinder monitor!

They agreed to replace it with the dual monitor and to avoid a lengthy journey we agreed to call in to SAP on our way to the Channel Tunnel. This meant staying the night on their industrial estate. The next morning they replaced the monitor with the correct one. A job that most dealers budget an hour for took four hours, so we missed our train and had to get a later one.

But what was in my opinion totally unreasonable was being presented with a bill for £25 as the dual monitor is a bit more expensive! I've no doubt that if I'd had to make a special journey from Lancashire, at great cost, they'd still wanted their twenty-five quid!

I'm a businessman and if a customer of mine had been put to so much trouble, the last thing I'd have done was worry about £25! The firm is a victim of its own success and the growth in motorhome sales and is so busy that I don't suppose it matters if they upset a few clients. But I think they've become greedy, emphasised by his offer to me of doing the E&P transfer for cash.

I had no intention of posting a negative review, but after I wrote to him outlining all the problems I'd had, and in particular the stupidity in upsetting a customer of long standing by charging £25 to someone who'd been put to so much aggravation, his reply was to thank me for my letter and that it had been read and noted. Not one word of apology for my inconvenience and their incompetence.

"E&P Hydraulics Caravan Levelling System."

I had the full system fitted to my single axle caravan in 2020 by A&E Leisure in Northwich. It works faultlessly and takes all the hard work out of getting the caravan level. For the first time in the six years I've owned my caravan the kitchen sink, washroom sink and the shower tray all drain properly and the caravan is rock solid.
The installation work by A&E Leisure was superb. They even managed to make the rear corner steady motor housing look like part of the caravan not just a bolted-on aftermarket thing. Top marks all round.

"My leveller system dies after 1 month…"

My leveller system dies after 1 month ((
Support tells to chillout.

"I brought a Buccaneer caravan new with…"

I brought a Buccaneer caravan new with the E&P system fitted from new.
The caravan is always on a super pitch and no travelling, but this did not stop the hydraulic jacks from not functioning correctly. I complained to the dealer with not much help and I contacted the E&P Blackburn office. There I spoke to Ms. Lorna Laverty.
With her help and that of the staff, my caravan now has a stable system fitted and for once the caravan is rock steady!!. The way it should have been from new.
I can only praise the staff at E&P and thank them for a job well done.
I am a happy man once more. Great system that now works very well. Thank you.

Regards. Andrew Machnik