"Horrible customer service"

Horrible customer service

"I received an offer to get in touch…"

I received an offer to get in touch with Pawsi Clawsi to exchange the two dog beds that are too small but Pawsi Clawsi has ignored me.

"Very helpful customer service!"

I placed an order with Magic Paws last night and kept checking for a confirmation email. This morning I clicked on 'chat' with a rep and my problem was solved very quickly. My emails were going into my spam folder where I never thought of looking. Thank you Magic Paws!! I'm just waiting to receive my order now!

"BUYER BEWARE"

BUYER BEWARE! This product is not as advertised. We purchased a dog bed for our dog who is very rough with his beds. Rips and chews them apart almost immediately. This was advertised as chew proof with a 14 day warranty. Our tough little man had this chew proof bed torn apart in minutes. We contacted this company with our problem and were told they stand by their product and also advised how amazing their product is. Well we put it to the test and it failed. 14 day warranty was flat out denied. We are disputing this product. PLEASE shop around if your baby is tough on their beds like ours.

"not received yet."

not received yet.

"Haven’t received my order"

Haven’t received my order
no updates or replies to emails

"Never get item. Harassing phone calls."

Placed an order two weeks ago. Shipping never updated. Had to write to support several times before ever hearing back. For some reason they kept calling me too trying to get me to “finish purchasing the pet bed” I had in my cart even though the order was finalized. Just a weird site and unprofessional.

"Love this pet store"

Love this pet store! They have great stuff, deliver super fast, and their customer service rocks. 5 stars all the way!
Amber was kind enough to help me decide the size of the product and apply coupon to get a discount!

"Great absorbent mats and lovely color…"

Great absorbent mats and lovely color that’s easy to clean will definitely buy more!

"Bad all around experience."

Too long for delivery.
Asking for review before item arrived.
No assembly instructions in battered retaped bag.