"I had a cruise booked in April through…"

I had a cruise booked in April through ahoy cruises on msc orchestra. The cruise was for 30 nights South Africa back to Venice. This got cancelled in late March by msc. I have tried on so many occasions to call ahoy and in the beginning I could get hold of them. We are now on the 16th June and I cannot for love nor money get through to talk to anyone at ahoy. The machine says to call back between the times of 9 and 6 honestly this message is played at anytime of day and believe me I have constantly tried getting through. If you try the booking line to book a new cruise still can’t get through it says leave a message and we will get back to you. Do you have any idea how many times I’ve left the message for them to call me back. So I call msc direct and they say that ahoy has to write to them to request the refund. Now in the beginning I was told this by msc so I called ahoy in the beginning and they said they had sent the request. I am still nowhere nearer to finding out about my refund what a disgrace it’s over 5200

"Be aware check out how they are booking your holiday."

We have recently returned from a cruise on the Majestic Princess. Unfortunately our cruise was terminated due to increasing uncertainty in Asia, we were due to end our cruise in Singapore. Ahoy dealt with this efficiently booked flights and offered alternative hotel stays in Perth

Princess cruises offered a 50% discount on a future cruise. I have since discovered that our cruise was booked through Princess in America in US dollars by a partner company. This has resulted in our booking appearing on a US database. I have spoken to Princess in The UK and US and at the moment have been told that the only way we can access our credit is by booking with Princess is the US but cannot book a flights package. I have asked Ahoy several times about this but the just bat it back, advising that we contact Princess Customer services, there is no admission that Ahoy are aware of this. The must be aware that this is the case.

Especially in this currently climate check this out before using this company.

"Booking procedure has been a nightmare"

Booking procedure has been a nightmare! Conflicting information from personnel, lack of communication and I even received someone else's receipts. My cruise starts in March so I can only hope my experience improves. I have cruised several times before, but never previously booked with this company. And this will be the last time I do so.

"Incompetent and disorganised customer service"

We reminded them we hadn’t paid the balance for the cruise. Apparently it was due 3 weeks earlier but nobody asked for that. So we immediately did a bank transfer and emailed them with details.
Five days later they threatened us to cancel our booking because of the missing payment.
They didn’t read my email and didn’t check their accounts properly.
They caused distress and panic since we thought it was a scam and we had lost our money..
No apologies for that!

"We booked a great cruise through ahoy…"

We booked a great cruise through ahoy cruises and we are looking to book another one now

"We would like to thank Ahoy for…"

We would like to thank Ahoy for arranging our holiday. The offer looked too cheap then compared with MSC, but it was and saved us money to spend on tours.

"Unhelpful staff.😬"

I've tried twice to book through this company but the sales agent was very sharp and was not exactly forthcoming with information. He was unable to tell me which airport we would fly from and suggested we book then ring up 7 months prior to the cruise to amend and flight details. Other web sites offering the same deal didn't have the same issues!

"If I could give ZERO I would"

If I could give ZERO I would. Just got off the phone with the 'Manager' Alex. I wanted to book a cruise for my Grandparents to come and visit me in Durban in 2020. First the phone was put down on me so I called back. I had seen an amazing deal and wanted it but was told they had to check with inventory to see if the cabins were available but Alex was not willing to put me on hold and check. Obviously by the time he would get back to me the cabin category would not be available anymore... I have never been spoken to in such a rude way in my life, and for someone who claims to run a team of 30 people in sales he should be ashamed... I am beyond shocked. I said I would look elsewhere and told I should. Do not book with Ahoy. If they cannot even be kind on the first call I shudder to think what they would be like after they take your money!!!!