"Now called Home Service Plan"

Now called Home Service Plan, but they also seem to have closed down.

"Now called Home Services Plan Limited but even worse service"

Now called Home Services Plan Limited. Looks like it is owned by the same person as FEP (which went bust in 2017), but service is worse now.
Now been without heating for over a week. With no prospect of heating being fixed until next week at the earliest. Parts for my boiler can be sourced on the internet with next day delivery so there is no excuse for the delay. I've called their reception several times and they promised to get someone to phone back, but the requests have been ignored.

"Transfer of Contract"

Tried to con me into paying full year for service package and not informing me it was transferable to new owner

"Shocking"

Called tuseday boiler not working. . told Thursday. . Fep called Thursday .. told us Saturday. ..Wife called slammed phone down on her.....go to British gas ect do not give to fep usless. ...13/2/17 DANGER FEP ARE NOW HOME SERVICE PLAN AVIOD

"Take your money and provide NO service Whatsoever"

I had a maintenance agreement with these lying thieves and had a problem with my boiler. Had to ring up repeatedly and await a 'callback' for an engineer, this happened SIX times and they have never once bothered to get back in touch with me. Once they have your money they could not give a crap about you or your boiler. Go to one of the bigger nationals at least they have engineers rather than 3 admin staff who just fob you off

Their 'service' borders on a SCAM