"Carpet Outlet are outstanding !"

Just had a new stairs carpet fitted & its gorgeous. Found exactly what I wanted in store at a great price and the staff were great ! The fitters did an excellent job and were top guys too :-) Cannot recommend this place highly enough & ill never go anywhere else now.
Keep doing what you're doing cos it works !

"Dreadful Customer Service, Shoddy Goods"

I bought light beige two Italian Leather sofas at this mill shop.

About 18 months later, both sofas were starting to lose their colour, despite the fact that they have only had very Iight use, we don't have any children or dogs for example.

I returned to the shop with one of the loose cushions, showed it to the manager and explained what was happening.

He asked me how old the sofas were and when I told him he simply said, 'well they are only guaranteed for 12 months'.

We had a long and heated discussion, followed by a visit from an 'expert' who was totally clueless and said the sofas were dirty, but refused my offer to have him clean them.

After two further visits back to see the manager and further arguments, I gave up and called in my own expert.

The sofas are poor quality and possibly manufactured in China then sold as Italian leather. The beige colour is applied as a sprayed on finish and this was rubbing off the leather, even with baby wipes, so that tells you how bad the quality is.

I have had an estimate of £250 to rectify the sofas.

Take my advice and AVOID this dreadful outlet.