"Quick Refund"

I ordered a small part which was faulty and I had to ask for a refund straight away. I was impressed by how quickly they responded and processed the refund. Great service!

"Ordered shower fixings on Wednesday…"

Ordered shower fixings on Wednesday morning, arrived Thursday morning using Royal Mail.
Will use again.

"Exemplary Customer Service"

Exemplary Customer Service

A Heritage toilet seat that I bought from them had to be returned because it wouldn't fit the pan. This was despite Heritage assuring me it would. I now have a full refund and all was dealt with very efficiently.

It is when things go wrong (even though it wasn't Plumbinbits fault) that you measure how good customer service is.

"Amazing service"

I ordered a replacement toilet seat late afternoon on 20 December. The package arrived 10am on 22 December. Fitted in 15 mins and I now have a functioning toilet in time for Christmas. Thank you.

"Amazing service!"

Delivery mishap says it was delivered according to the delivery company, but not arrived. Talked to PlumbingBits, they sent out a copy of original items ordered which was a big order of toilet doghnuts came a couple days later no problem thanks so much even though we know it was100% a courrier issue. Very much apprectiated,

Joe

"Excellent range of products and stock levels with prompt dispatch."

Products supplied were as ordered and dispatched quickly. The prices are reasonable and the spares range and stock levels are excellent. Have just placed my third order refurbishing yet another toilet! Highly recommend PlumbinBits.

"Good service - will use again."

Easy ordering (website). Good pricing. Order confirmation rec'd. Shipping confirmation rec'd. Order delivered exactly on time (DPD).

"PERFECT PERFECT PERFECT"

Ordered a plumbing item on Ebay 14 Days later still not received and now gone missing. Ordered Honeywell Y Plan at Puminbits on Wed delivered Fri by DPD Text from DPD with day delivery and 1 hour time slot. Excellent service Excellent price and excellent delivery

"Replaced faulty goods"

I bought a Heritage soft close wc hinge which unfortunately developed a fault. After sending a video of the fault, PlumbinBits immediately contacted Heritage who agreed to send a replacement. Unfortunately this took some weeks to arrive and, after a few chases (hence 4 and not 5 stars) with Heritage still having not sent a new part to PlumbinBits, they agreed to send a new replacement rather than wait any longer. Overall a good service, marred slightly by the time delay.

"Replacement WC cistern syphon"

ordered a new replacement syphon for a cistern, arrived on time and worked.