"Incredible service"

Although the pillow did not meet my medical needs - I have occipital neuralgia and nothing seems to relieve the pain, I found MVMI’s customer service to be outstanding. They reply quickly and really work with you in order to make your experience dealing with them a pleasure. I can’t remember a better customer service experience.

"They took my money but did not ship"

I placed my order 14 days ago as a Christmas gift and, unfortunately, it still hasn’t shipped. Despite reaching out multiple times, I’ve received no clear updates or resolutions. While I can’t speak to the quality of the pillow itself, I can confirm that the customer service and shipping processes are extremely disappointing. If you value timely deliveries and effective communication, I strongly recommend considering a different company. Save yourself the frustration.