"Nothing works with this device"

Nothing works with this device

"Dead as a Dodo."

Apps don't work, web pages are non-existent and support is dead. Nothing works so best avoid them.

"Now not even the software download…"

Now not even the software download works. Total rubbish!

"Keep away from this product and supplier!"

Hands off this product and supplier!
Unreliable, no customer support and the version 2 product seem to be even worse than their first initial one

Customer service (as many others reported) is just not existent and besides the automatic reply there isn’t any feedback
While the storage seem to work at the beginning it frequently fails to connect and other features do not work at all (eg face detection, duplicate detection)

"Great start, no existent support"

Initially, a great product worked well, the app was a bit rubbish, but adequate. then it stopped working, tried contacting support, and got an automated response, waited 3 months, and no further email. tried another email.....still waiting. AVOID

"This company is a RIPOFF"

This company is a RIPOFF. Their equipment ultimately fails after you have paid $$$ and there is NO SUPPORT. Many bad reviews on various sites including the Chicago area Better Business Bureau. SAVE YOUR MONEY AND BUY A PRODUCT FROM A COMPANY THAT VALUES YOUR BUSINESS.

"Initially good but support doesnt exist"

The product is greatat first, however when there is a problem there is zero support, I can no longer run the app on android dont no why but the support just ignores my support messages, Please avoid this product as its very flakey

"stopped to back up data / no customer…"

stopped to back up data / no customer support
it was great but then suddenly it stopped to back up data without an fault message or such

I can not get back up to work and I can't change the backup to primary
contacted customer service multiple times without an answer for months

"Very bad service"

Very bad service. No response from support team over the last 2 months. Really bad. Not recommended for purchase of any of the products of
monument.

"App no longer works and no customer service"

This worked great for me for the last 3 or 4 years. Now its suddenly stopped working properly. A good chunk of my photos don’t appear in the app (thankfully they are not deleted from my device). Contacted customer support several times over the past 4 months and nothing. Pretty much no social media (apart from twitter which no one looks at) and no other way to contact or review them. Disappointing.