"Domain expired even when paying in advance"

I have spent over €1000 with the company. Unfortunately, a main business domain name was left to expire, after paying them well in advance for the domain renewal. I even messaged a month before the expiry and was assured everything would go through smoothly.

Our clients rely on services from the domain name, and the issue caused a severe outage. I asked for an explanation and emailed over 7 times for a response for over a month and still have not heard anything. They're blaming it on a partner company but I have no details on what went wrong.

We will be looking to move the domain to another provider.

Would not recommend EDC if you need your domain to stay active.

"Great domain service"

just wanted to thank you for a great service! Easy and professional