"Clear communication! Great service "

Clear communication, positive transaction and willing to help ! A few of the big retail companies could learn a thing or two from these guys on how to manage customers

Great service

" Do not use this company "

Brought three pairs of Xmas pjs from this site the tracking just was saying in progress, had to get in touch with them to be told they had been delivered over my back garden gate .never arrived and was told to fill in a form as I did then was told the delivery van man had said he had delivered them so that's the end of it ...so if you want to waste money on purchasing goods from this company then do so at your own expense absolute rip off .

"Got pair of slippers as Xmas present"

Got pair of slippers as Xmas present. Only started wearing them 10 days ago around the house indoors. Quality is not great. Sole already worn out and can't see them lasting more than a month. As it was a gift I cannot comment on price or anything else. They looked good initially.

"Quick delivery well packaged items"

Quick delivery well packaged items and very reasonable prices never had any issues which is one of the reasons that i keep shopping with them

"Month after still did not receive..."

Month after still did not receive...
@vanilaundergraund- if you see "untruthful information" please provide real order tracking info (not one with order received statement that did not change for almost 4 weeks) which you does not provide. For now you provide customers untruthful info.

"My son recieved some slippers as a…"

My son recieved some slippers as a Christmas present that were the wrong size. Kelly at Vanilla Underground kindly agreed to exchange them for a larger size.

"Lost parcel was quickly replaced"

Lost parcel was quickly replaced and kindly refunded postage
Fantastic communication
Will be back

"Overall very good"

Easy to order, timely delivery, good quality.

"I didn’t receive my order"

I didn’t receive my order

"Delivery really quick"

Delivery really quick. Good communication. No problem at all. Many thanks