"Terrible customer service"

I had a horrible experience with American Photonics. I purchased alignment tools from them. Unfortunately, the items I received were defective and I had to contact their customer service team to ask for a replacement. They promised to ship a replacement the following day, but after a week of waiting and following up, I was told they would refund me instead.
What followed was a month of frustration - 17 emails exchanged, 3 incorrect refunds issued, and a lot of wasted time.
It was truly an unbelievable experience. Their customer service is horrendous, they have no clue on how to do their jobs.

"Quality of products I purchased is top…"

Quality of products I purchased is top notch. Purchased Si Mirrors and Lens for a 70w laser and the machine is cutting and engraving better than ever. Shipping was fast; I received my order in 2 days after my online purchase. I will be ordering from this company again