"Roof Stores cancelled my order because…"

Roof Stores cancelled my order because of "stock shortages" but the item is still available to buy multiple days later. I Believe order was simply cancelled because my order was small. When my order was cancelled i received an email stating the reason for the order being cancelled. I received this in part of my email "If you have questions about your order, you can email us at [email protected]." ...... but yea you cant. you get an email back saying this email address is blocked from incoming emails.

"Cancelled my order and now I am screwed!"

Called and asked about stock levels for a particular tile off their website. Was told there was over 3,000 tiles available. I then placed an order for 800 tiles at my local supplier (this was all they had available) and I then placed my order for 400 additional tiles off RoofStores. A few days after placing my order I just randomly get a refund. I then contacted RoofStores to find out they aparrwnrly have no tiles available until August 2022?!?! I am now 400 tiles short and cannot get hold of them anywhere. Their misleading info has left me in a really bad position and I don't know what to do now! Wouldn't recommend RoofStores and I would suggest avoiding this company if you can.

"stock not updated online"

stock not updated online

"the list loads of stuff they dont have…"

the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order from someone else but now your a couple of days later for delivery from alternative company.

"Can't complain at all"

Can't complain at all. Ordered items on line, kept me up to date with deliveries. Arrived when they said they would. Perfect service

"Next day delivery can't ask for more"

Next day delivery can't ask for more, phoned and staff were very helpful, would deal with this company again highly recommended.

"Unfortunately the items I required were…"

Unfortunately the items I required were out of stock but the response from the firm was very quick and my money was refunded OK.

"Wrong tiles arrived and some…"

Wrong tiles arrived and some damaged.... doesn't get any worse does it?

"Quick and simple"

Quick and simple

"Sharp Practice…"

Roof stores were instrumental in my loss of £ 67 because they took money from my debit card immediately on receiving the order despite knowing that the goods offered and ordered were not actually available.
Despite verbal suggestions that they would provide a credit to my new card this has fizzled out and I have heard nothing further from them.