"I will never deal with this company…"

I will never deal with this company again. I am still awaiting a refund (6 weeks) after numerous emails and calls. I am now in the process of taking legal advice. Save yourselves the hassle it’s not worth it.

"Incredible underwear and excellent customer service"

The most beautifully made, well designed and best fitting lingerie ever! I’m converted!

I bought my first bra (Darcey) last year, which has been so comfortable and washed very well too. A great every day option.

Have now just treated myself to the Cara and Katy bra, along with some matching underwear, which again was very impressive.

The matching underwear was actually on offer with the bra, but it’s beautiful and again very well made so I’d be tempted to buy this by itself next time.

Thank you for the great customer service in exchanging my size too.

I’ll definitely recommend you to family and friends.

"Ordered as advertised as comfortable"

Ordered as advertised as comfortable. Nice selection to choose from. I picked the Katy bra. Delivery took a bit longer than anticipated so I contacted customer service. I had a response from Lucy who looked into delay and advised me when my order would be delivered and it was delivered as she said. Very good fit and extremely comfortable. Impressed also with customer service. Will certainly order again.

"Amazing product & fantastic service"

I have two of these amazingly comfortable bras & wear nothing else. Decided to treat myself to another, but my size not available. I emailed customer care solely to enquire when they might be expecting more sizes in stock. I received an email the same day, followed up by a phone call, when the lady I was dealing with, Lucy, actually went out of her way to find my size in their stock. Was sent out the same day & arrived the next morning. Incredible customer service & fantastic product.

"Life changing bras"

I went and had a bra fitting with Jen the designer and owner. It was so incredible. She measured me once and then all the bras fitted me perfectly. They are amazing. Super comfy and great quality. Get them if you can. They will change your life.

"Best Bra Ever!"

Amazing bra(s). Took fitting advice and ordered the Kelly bra and it's perfect. Doesn't dig, can barely feel I'm wearing it. Have now ordered the same in another colour as well as another style. I definitely recommend making sure you chat to them to make sure you order the right size. Service was brilliant!

"The bra never arrived apparantly sent…"

The bra never arrived apparantly sent another one which never arrived then after talking to customer service they offered another bra as the bra I had ordered was not in stock. I then requested a refund as totally dissapointed. Gave it one star only because you cannot write a review without a star.

"At first very helpful... Then horrid"

Edit in reply to no1 bra.
I have evidence of my emails sent which I supplied to klarna who where the ones who dealt with it. So I did very much respond.
Also in response about the return label being sent out.
If you did send out the label I did not receive it which I informed you by email and you never responded to me.

And as for the bra that you exchanged. It is now in the bin the wire is sticking out of it and is incredibly sharp. 100% wouldn't recommend you to anyone.



At first very helpful. I received the bra within a few days of ordering. However it never fit me (I went by their sizing) anyway contacted customer service and they were very responsive and kindly sent me out another bra. When I received that bra it never fit either. So I wanted to return them, I explained that I had a problem with printing the returns label and was told that they would send me out a return label.
To be honest you could tell they did not want to send me out the return label I had to put alot of effort in. They originally wanted me to go in to my neighbours home (during strict lock down) and get them to print it.
I had to keep telling them I had no way of getting the label myself. Anyway they was supposed to send me out a label but I never received one. I contacted them on various platforms and I never received another response. Luckily I used klarna and they stepped in and helped me get my money back. So thank you klarna.

It was all looking so good but the moment you want to return something that's it nothing but problems.
Also they need to have either a selection of return companies or allow you to use a QR code not everyone has access to a printer.
I will never order again and would 100% not recommend.

In response to no1 bra comments... If you did send out a returns label I never received it and when I contacted you numerous times to tell you this not a single person got back to me. It's funny how the moment I contacted you about this I never did hear back from any platform.
I did send emails which I showed klarna as proof that I had been in contact.

"Very unprofessional company with poor…"

Very unprofessional company with poor customer service. They owe me over £100 for goods that I returned weeks ago. My emails unanswered and phone calls promised that didn’t materialise. I’m still waiting for the refund 6 weeks later? They owe me, I sent these goods back to them in good faith.

"Very unprofessional company with poor…"

Very unprofessional company with poor customer service. They lost my exchange, then once found didn’t exchange but refunded. Refunded less than I paid. Emails unanswered and phone calls promised that didn’t materialise. I was eventually informed that I would have to buy again (for an additional £10) and pay postage again. I didn’t bother. I’m still waiting for the correct refund 6 weeks later

Update - thanks for the reply, 3 months later! I’m still waiting for that correct refund! My return was most definitely sent with the correct paperwork. I forgot to add that whilst the postage was expensive it included the cost of any exchanged items. Well that’s what you advertised on your website. You informed me that you had changed your policy as the postage was costing you too much. Is that perhaps why you refunded me ( the incorrect amount) instead of the requested exchange and asked me to reorder and pay again (including the price increase of £10 as well as another lot of postage? Extremely unprofessional set up.