"Hank W was very fast to resolve my…"

Hank W was very fast to resolve my inquiry. He is very well trained with vast knowledge about web hosting field.

"Stuart K"

Stuart K. provided the best customer service!!!!

"Great reliable service"

Great reliable service. If you're only slightly knowledgeable about how it all works, the support team is great.... particularly Kaira P. Thank you so much for being patient with me.

"Philip was great and helped me…"

Philip was great and helped me troubleshoot my issue extremely fast.

"Austin G took the time to make sure…"

Austin G took the time to make sure that my request was correctly addressed and was able to process it. He also explained well the consequences of the Decommission request

"Austin G"

Austin G. made tech support a dream. Fixed us up in no time.

"James assisted me in getting a couple…"

James assisted me in getting a couple of refunds sorted, as I was being charged in error for server updates that were not required each month. He very quickly got to the heart of the issue and refunded past invoices, and made sure that I was not invoiced again for this. Very professional and quick to resolve this.

"Very nice support"

Very nice support

"Very slow service all the times"

Very slow service all the times. My tickets aren't priorities even if I can't upload files. After you pay, if you're not satisfied, no refund for the unused months and even no partial refund. I had hesitation to renew last year, what a mistake! Do yourself a favour, avoid this hosting services.

"The worst New customer experience"

Edited: I received my refund back as confirmed by my institution. I don't feel that WHC needs the info they are asking, obviously they gave me a refund they acknowledged here on TP that the issues I raised was genuine.

I have opened another ticket, I would like my account to be deleted. Thanks

Adding new update: Thank you for deleting my account. Regards.


The worst New customer experience I ever had.

Yesterday I paid for their service, they took the money, I was told by Keith that Billing would activate my site in 2-4 hours.

Today its still not activated hours later. When I logged in I got this message

Your is pending activation.
You’ll get an email as soon as your order is provisioned, so hang in there!
In a hurry? Call our sales team at 1-888-545-3942 to get things up and running faster.

This 888 number is NOT IN SERVICE.

I spoke with Kurtz in the chat who opened a ticket but disconnected our chat ( its like hanging up on a customer) he closed the chat when I asked him why my site wasn't activated, why is the 888 number provided not in service and since they have taken my money am I being ripped off?

I went back to the chat and spoke with Tony who upon asking reasonalbe questions including how many days do I have to get my money back and hwo is their manger, he also closed the chat without asking question.

I tried a third time and they then didn't have anyone available. I have copies of the conversations.


I have advised them if they don't resolve one way or the other I will report them at the BBB.

Its a horrible customer service experience and I am very unhappy that they took my money and didn't activate my service then